Three days of innovative insights, products and connections.
7:15am – 11:30am

Registration and Information Desk

Location: Trinity Pre-Function
7:30am – 8:45am

Networking Breakfast

8:45am – 9:30am

Innovation Forums (choose 1 of 4):

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Option 1: Serving Up a Best-in-Class Guest Experience at Focus Brands

"Owner of well-known and highly loved “fan favorite” brands like Carvel®, Cinnabon®, Schlotzsky’s®, Jamba Juice®, Moe’s Southwest Grill®, Auntie Anne’s®, McAlister’s Deli®, and Seattle’s Best Coffee®, Focus Brands manages more than 6,000 restaurants, cafes, ice cream shops and bakeries in over 50 countries around the world.

Join this session with Focus Brands’ CIO, Michael Verdesca, to learn how Focus Brands is putting the power of data to work in its restaurants by capturing, structuring, interpreting and applying insights to delight guests, drive satisfaction and loyalty, and optimize restaurant operations. "

Presented By:
Option 2: Driving Customer Experience Through Technology

How do you create a better customer experience using technology? Where are you going to get the most bang for your buck? Listen to a panel of expert restaurant operators share real insights on how they effectively engage customers and make their technology decisions. Hosted by Ivan Matkovic, CEO of Spendgo, this session will give you knowledge and best practices to radically increase customer acquisition, avoid costly technology mistakes, boost sales, and create more repeat visits.

Presented By:
Option 3:

The risk of a credit card breach represents an enormous threat to the viability of your restaurant. The goal of this panel discussion is to provide an understanding of how to think about your network security needs in a simplified way.

Presented By:
Option 4: 
9:45am – 11:30am

General Session

Location: Trinity Ballroom
Restaurant of the Future

Restaurants already look and function much different than they did 20 years ago. And as innovation continues to rip through the industry at warp speed, we can expect even more changes in the future. So what does the restaurant of tomorrow look like? This session provides a peek into the technologies and ideas that are poised to change the game. 

9:45am – 11:30am

Our Automated Future

“Humans make noisy predictions” says world-leading Artificial Intelligence researcher and economist Ajay Agrawal. Author of the game-changing book Prediction Machines and founder of U of T’s Creative Destruction Lab—which boasts the greatest concentration of AI start-ups of any program on the planet—Agrawal’s talks illuminate the incoming realities of AI: how machine prediction, stripped of all that noisy (and expensive) human thought, is on the verge of presenting us with a once-in-a-lifetime opportunity to change the way we do business, “drive” cars, run governments, and provide healthcare.


Creative Destruction Lab and Author, Predictive Machines

Presented By:


Domino’s Pizza has been named the most innovative restaurant company in tech and honored with the 2018 Tech Accelerator of the Year award by Restaurant Business.

The chicken chain is testing voice-activated technology, social media and QR codes to improve training and the work environment.

FSTEC and Restaurant Business announce the Tech Accelerator Awards for 2018.