Innovation Forums (choose 1 of 5)
Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.
Join NCR & Clients as we explore how to go beyond loyalty programs and harness the power of data and AI to create relevant experiences for all customers. Discover strategies to leverage customer data effectively, enabling you to deliver personalized messaging, offers, and experiences that resonate with each individual. Don't miss this opportunity to learn how to enhance customer engagement and drive meaningful connections that lead to brand relevance beyond your current loyalty sphere.
In the fast-paced world of restaurants, success hinges on more than just culinary delights and impeccable service. It’s about making informed decisions that drive growth, ensure operational efficiency, and create unforgettable experiences for customers. The secret ingredient? Data. Dive deep into why restaurant data is indispensable to your restaurant business. Learn the power of data-driven insights and how they directly impact your restaurant’s bottom line through hidden opportunities, identifying emerging trends, and accurately anticipating customer needs. From providing a personalized digital ordering experience to driving customer loyalty with automated marketing campaigns and leveraging customer analytics, data holds the key to turning your restaurant into a revenue-generating and guest-retaining business.
Please join us as we discuss innovation, investment, long and short-term value, and the factors making merchants hesitant to upgrade their legacy POS and PMS systems in 2023.
With the speed of change in the industry, restaurants face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before. Join us to hear how top restaurant chains navigate these challenges and put themselves into a position to grow and succeed in today’s complex environment. Our prestigious panel of technology leaders will share the best practices their organizations are using right now to compete consistently and profitably, from ensuring quality team execution and training to managing the two most impactful costs to the business–food and labor–all while managing the proliferation of technology in their organizations.
Your restaurant’s tip management policy has major implications — from employee satisfaction to compliance issues to your bottom line. In this session, our panelists will share best practices for developing an efficient, legal, and scalable tip distribution policy that sets you up for success in 2024 — and makes for happier employees, too. The discussion will cover:
- Common tip distribution methods
- The benefits of tip pooling and sharing (and the risks of getting it "wrong")
- What your employees really think about your tip distribution policy
- Considerations around “going cashless"
- Leveraging technology to optimize your processes
General SessionLocation: Trinity Ballroom
Why is it essential and crucial for these two leaders to have a symbiotic relationship in today’s market? With technology innovation leading the charge in the front and back of the house, the CIO/CTO has come a long way from behind the scenes to a permeant seat at the table. Hear from different operators and their leadership team on how they fluidly work together toward the success of their business and navigate new advances that are captivating the industry's attention!
In this focus group style session, a mixed group of Generations from Gen Z, Millennials, Gen X and more share the stage and their candid thoughts on new menu items, LTOs, Drive-Thru automation, and everything in between! Don't miss the opportunity to get inside the minds of these customers!