Monday, October 01 8:00am – 4:00pm

Technology Showcase Sponsor Setup

Location: Grand Ballroom
Monday, October 01 10:00am – 7:00pm

Registration & Information Desk

Location: Ballroom Pre-Function
Presented By:
NCR Corporation
Altametrics
Qu
ParTech, Inc.
STRATACACHE
Monday, October 01 10:00am – 7:00pm

CARRE Foundation Desk

Location: Ballroom Pre-Function

Grand prize drawing tickets are available, benefiting the Share Our Strength No Kid Hungry campaign, whose goal is to end childhood hunger in America by connecting kids in need with nutritious food; teaching their families how to cook healthy, affordable meals; and engaging the public to make ending childhood hunger a national priority. Choose to CARRE and donate today!

Presented By:
Olo
ParTech, Inc
Monday, October 01 2:30pm – 5:00pm

Opening General Session

Location: Executive Ballroom
Welcome and Opening Remarks, with Don Fox, CEO, Firehouse of America, LLC on behalf of the Florida Restaurant & Lodging Association
Speakers:

CEO
Firehouse of America, LLC

Whose Data is it?

With so many third-party partners embedded in running a restaurant---delivery companies, loyalty vendors, online ordering platforms, reservation systems, workforce management tools, etc.---data on customers, labor and more is flying in more than ever. But with data running through outside vendors first, who really owns that data? This panel will discuss data ownership, as well as how data is parsed out and protected, touching on the construction of agreements to make sure the right information is captured and shared.

Speakers:

Executive Editor | Moderator
Winsight, LLC

Chief Operating Officer
National Restaurant Association

Chief Experience Officer
TGI FRIDAYS

CEO and Co-Founder
Omnivore

Presented By:
UNiDAYS
CARRE Foundation Presentation
Speakers:

Vice President, Marketing
ParTech, Inc.

Founder & CEO
Olo

Presented By:
ParTech, Inc
Olo
Game Changers: Technology & the Next Big Disruptions

Businesses can’t afford to be complacent in the face of rapid technological innovation. Some of the most disruptive and world-changing innovations were invented in someone’s garage, while the world remained unaware of the next big thing. Having spent the past five years developing cutting-edge technologies for Google, Cohen explores what emerging technologies are poised to change the ways we live and work, and what they mean for your business.

Speakers:

Founder & CEO | Author
Jigsaw

Presented By:
Altametrics
Monday, October 01 5:00pm – 7:00pm

Technology Showcase

Location: Grand Ballroom
Welcome Reception

As you settle in and gear up for a great conference, plan to join FSTEC's Technology Showcase and be one of the first to check out every booth in action.  Discover some of the industry's latest innovations, mingle with peers and help us kick off FSTEC 2018 in style with an exciting Welcome Reception complete with food, drinks and great conversation!

Monday, October 01 5:30pm – 6:30pm

Jared Cohen Meet & Greet

Location: Technology Showcase
Presented By:
Altametrics
Monday, October 01 7:00pm – 9:00pm

Dinner on Your Own

Be sure to check the FSTEC Event App for restaurant suggestions!

Tuesday, October 02 6:30am – 7:00am

FSTEC Running Club

Location: Departure from Convention Center Walkway
Tuesday, October 02 7:00am – 6:00pm

Registration & Information Desk

Location: Ballroom Pre-Function
Presented By:
NCR Corporation
Altametrics
Qu
ParTech, Inc.
STRATACACHE
Tuesday, October 02 7:00am – 6:00pm

CARRE Foundation Desk

Location: Ballroom Pre-Function

Grand prize drawing tickets are available, benefiting the Share Our Strength No Kid Hungry campaign, whose goal is to end childhood hunger in America by connecting kids in need with nutritious food; teaching their families how to cook healthy, affordable meals; and engaging the public to make ending childhood hunger a national priority. Choose to CARRE and donate today!

Presented By:
Olo
ParTech, Inc
Tuesday, October 02 7:00am – 8:00am

Networking Breakfast

Location: Pool Deck Terrace
Presented By:
CrunchTime
Tuesday, October 02 8:00am – 8:45am

Innovation Forums

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Option 1: Engage Your Guests, or Someone Else Will
Location: Salon 3

With the rise in takeout and delivery, if you’re still running a brick and mortar, guest engagement is more important than ever. Why should someone come in? What creates convenience? What creates delight? Learn this and more on the latest trends and statistics around consumer and business technology.

Speakers:

CEO
Buzztime

Presented By:
Buzztime
Option 2: Make Cash an Electronic Payment: The Power of Customer Choice
Location: Salon 11

An all-inclusive and customer consistent ordering and payment experience. Cash accepting kiosks make cash an electronic payment, providing customer choice and a positive self-ordering experience, card or cash. Redeploy staff to enhance the customer experience. Freed from the burden of touching and managing cash, your staff can be focused on the customer experience and building your brand and customer loyalty.

Speakers:

Executive Vice President, Retail Markets - Americas
Glory

Presented By:
GLORY
Option 3: Lessons from the Industry: Leveraging the Cloud
Location: Salon 12

Cloud technology is dominating the technology landscape and creating sweeping improvements. Xenial will show you how to leverage cloud benefits with real examples to make your enterprise soar!

Speakers:

National Sales Executive
Xenial

Presented By:
Xenial
Option 4: Overpromised & Underdelivered? How to Assess the True Value of Your POS Provider
Location: Salon 4

POS systems are the lifeblood of restaurant enterprises, yet many of these systems are anemic when it comes to generating sustainable profitability. All too often, POS systems either fall short of operator expectations or operators are simply unaware of the power that can be harnessed from a POS that is essentially your valued 'business partner.


Learn how to leverage your POS and POS provider to:



• Protect your brand from today’s emerging threat landscape

• Increase sales by 18-30%

• Decrease tangible expenses (e.g., labor!)

• Reduce profit-detering intangibles

Speakers:

Director of Marketing
PDQ Signature Systems
877.968.6430 ext 189

Presented By:
PDQ Signature Systems
Option 5: Modern Restaurant Marketing in the 21st Century
Location: Salon 7 & 8

Online ordering, third party delivery, home delivery and grocery are reshaping the industry. Now more than ever restaurants need marketing tools to go on the offensive and drive guest visits and revenue, not clicks and likes. Turn old data into new data by transforming email lists and text clubs into a modern engagement platform that creates an owned audience for your business. Be better prepared to separate yourself from the competition and help your guests understand what makes your restaurant experience unique. Join us to learn more about the tool set that can enable you to deliver targeted, in moment marketing to your guests.

Speakers:

CEO & Founder
Thanx Inc

Culture Director
McNellie's

Presented By:
Thanx
Option 6: How Domino's Uses Technology to Close the Gap Between Operational Procedures and Store Execution
Location: Salon 9

Delivering great customer experiences is a direct function of the operating procedures you design for your restaurants. Not surprisingly, designing procedures and initiatives is a lot easier than rolling-out and enforcing them!


Join this panel discussion to learn how Domino’s IT partners with Operations to solve some of their most pressing operational needs; and how together, they use technology to tackle that critical “last mile” challenge to achieve operational excellence across locations and create great customer experiences.

Speakers:

VP of IT
RPM Pizza

CEO
Zenput
800.537.0227

Presented By:
Zenput
Option 7: Hospitality, Convenience & The Changing Customer Experience
Location: Salon 10

The hospitality industry is evolving at a rapid pace, and in the restaurant industry specifically - technology is a large driver of this change. With convenience being a top driver for our guests, ensuring we're still providing a memorable experience is the biggest challenge. During this panel we'll discuss...


• Effectively extending your restaurant experience past your brick & mortar
• Whether changing your model altogether is the right path forward

Speakers:

Director, Product Marketing | Moderator
Toast

VP of Technology
HoneyGrow

CTO
Reach Restaurant Group

CEO
Jeni's Splendid Ice Creams

Presented By:
Toast
Tuesday, October 02 9:00am – 11:15am

General Session

Location: Executive Ballroom
State of the Industry

Presented by Technomic, this in-depth look at the state of foodservice will address current headwinds facing the industry. Our discussion on industry sales and traffic data and over-arching trends will highlight technology’s growing impact on foodservice using Technomic’s Transaction Insights sales-performance tracking tool.

Speakers:

Vice President of Innovation
Technomic

Managing Principal
Technomic

Presented By:
Altametrics
Tech Accelerator Awards: Saluting the Leaders in Restaurant Technology

Restaurant Business recognizes companies that are revolutionizing their business model by using technology that results in operations improvements or an enhanced guest experience—and ultimately bottom-line growth. From among the three winners—one each from limited service, full service and emerging operations—one will rise to the top. Join us as we celebrate the innovations and accomplishments of Zume Pizza (emerging), Domino’s (limited service), and TGI Fridays (full service).  And then, of course, enjoy the excitement as we announce the Tech Accelerator of the Year

Speakers:

Editor-at-Large | Emcee
Winsight Media

Executive Editor | Emcee
Winsight, LLC

Director of Digital Marketing and Media
Domino's

VP Restaurant Solutions
TGI Fridays

Senior Product Manager
Zume Inc.

Presented By:
NCR Corporation
The Disruptive Potential of the Blockchain in the Restaurant Industry

Ron will dig into the world of the blockchain, the distributed ledger technology that is rapidly changing many industries. After taking a look at its history and how to easily understand it, Ron will explore how blockchain is already affecting other businesses such as finance and healthcare, sharing specific test cases that bear striking similarity to processes within the restaurant industry. This will lead to a discussion of how different aspects of blockchain technology will impact restaurants. For instance, how will smart contracts affect the supply chain? How can automated rules within these smart contracts reduce management workload and increase efficiency? How does blockchain shared ledger technology allow all parties in foodservice transactions to be instantaneously aware of all the processes and statuses in a transaction? How can this technology be used to solve certain restaurant specific problems such as wage inflation? How could a private blockchain interact with machine learning to help you better serve your customers? This session will illustrate the Black Swan potential that this new technology will have on different industries worldwide, but specifically the massive impact it may have on the restaurant industry.

Speakers:

Founder
818 Research LP

Presented By:
Qu
Tuesday, October 02 11:30am – 12:15pm

Innovation Forums

Option 1: The Tech Stack is Changing: A Restaurant Technology Template
Location: Salon 4

An overwhelming amount of technology has become the norm in the restaurant industry.  Operators are struggling with basic questions, such as:

- How much technology is necessary?

- Which solutions have been proven to enhance the customer experience?

- Where does technology investments provide the greatest competitive advantage?


This session will present a restaurant technology template based on numerous 1:1 engagements with restaurant technology executives.  A panel will share their own experience in restaurant technology.

Speakers:

Product Marketing Director
Hughes

SVP of Information Technology
Red Lobster

VP of IT
Le Duff America

Presented By:
Hughes
Option 2: Operational and Guest Experience Insights from the Industry's Biggest Brand: Yesterday, Today and Tomorrow
Location: Salon 3

During this session, industry experts will offer insights into how technology has dramatically changed the food service industry by improving the guest experience, increasing average check size, and boosting cash flow. Additionally, panelists will discuss technology trends that can put your restaurant ahead of the food service evolution by driving digital guest personalization and suggestive sell.

Speakers:

Director of Business Development
STRATACACHE

Presented By:
STRATACACHE
Option 3: Store of the Future: Beyond the Hype
Location: Salon 7 & 8

No one can predict the future with certainty, but when it comes to keeping up with digital transformation, if your organization is not ahead, you’re already behind. From the Internet of Things to Big Data, emerging tech is transforming foodservice before our eyes. How do you separate the shiny objects from legitimate problem solvers? We discuss employee-facing and customer-facing technologies that are changing the game for food retailers and restaurants.

Speakers:

Chief Executive Officer | Moderator
OpSense by Mission Data

Chief Data Scientist
CAVA

Chief Operating Officer
Gusto Farm to Street

Business & Partner Development
The Kroger Co.

Presented By:
Mission Data
Option 4: A Journey in Service: Building Solutions for Success
Location: Salon 11

With 40 years of restaurant technology expertise, PAR has transformed from a hardware focused organization to a software led solutions company; now providing customers with a cloud-based approach to processes and management, including Big Data, a myriad of third party integrations via our open API, and in- store/above store operations.


Learn how PAR Technology has “disrupted” itself during this journey, and how our unique position in the market has given us a competitive edge.

 

Speakers:

Chief Strategy Officer
ParTech, Inc.

Presented By:
ParTech, Inc
Option 5: The Five Biggest Challenges Facing Restaurant Operators
Location: Salon 9

The restaurant industry certainly isn’t for sissies; it takes brains, energy, enthusiasm, creativity and drive to succeed.  Come learn from our panel of successful restaurant operators what they see are the biggest challenges restaurant operators face today and hear their suggestions for how to overcome them.

Speakers:

Director of Operations | Moderator
Altametrics

Director, Information Technology
Chuy's

Director, Information Technology
Pizza Hut, Inc.

Presented By:
Altametrics
Option 6: How Prepared are you for the Intelligent Supply Chain of the Future?
Location: Salon 12

From back-of-the-house to customer facing initiatives, the demands of the hyperconnected consumer, along with emerging technologies, are putting pressures on supply chains like never before. Peer into the Intelligent Supply Chain of the Future to explore how you can begin to answer key questions such as… How can your technology infrastructure enable future connected devices to create seamless, efficient and secure interactions? What can you do to transform and strengthen brand experiences? Are you setting up the framework to support cost efficiencies and increased accuracy in demand and supply planning?  And, what about IoT, Block Chain, Digitization, and AI?

Speakers:

Vice President - Advanced Analytics & Consulting
HAVI

Presented By:
HAVI
Option 7: Using Technology to Deliver an Emotionally-Connected Guest Experience
Location: Salon 10

Join Vince Crimaldi, Capgemini Restaurants Leader, and John Meister, Panera CIO, in an interactive discussion on the technology forces changing the guest experience, and approaches to building the emotional-connect with your guests in this context.


Topics will include:

  • The impact to the experience of implementing technology the "wrong way" 
  • Surprise and delight. It’s not always about value - customer service, convenience
  • Experience done right, with technology and the value of an integrated capability approach
  • "Happy" and "unhappy" path
Speakers:

Vice President, Retail and Restaurants
Capgemini

Senior Vice President & Chief Information Officer
Panera Bread

Presented By:
Capgemini
Tuesday, October 02 12:15pm – 2:30pm

Technology Showcase

Location: Grand Ballroom

The Technology Showcase opens for another day of tech sampling and networking. FSTEC's Technology Showcase is the only place you're sure to stumble upon "the next big thing." Be sure to see what each unique supplier has to offer while enjoying a delicious lunch!

Networking Lunch
Presented By:
Panasonic
Tuesday, October 02 2:30pm – 3:15pm

Innovation Forums

Option 1: A How-To Guide for Third-party Delivery
Location: Salon 4

Third-party delivery companies like Uber Eats and DoorDash have been growing insanely fast with the market 4 times the size it was just 2 years ago. Driven by consumers, this change has been thrust upon restaurants with a lot of unknowns. In this forum, we’ll go over everything from negotiation tricks to secrets being employed at top 20 restaurant brands so your restaurant can take advantage of Third-party delivery.

Speakers:

Co-Founder & CEO
Chowly

COO
Chowly

Presented By:
Chowly
Option 2: Kiosk, Mobile Ordering, Loyalty, On/Off Premise…How to be Successful in the Age of Disruptive Technology
Location: Salon 7 & 8

From in-store to digital, new customer acquisition to rewards, and dine-in to delivery, technology is changing faster than ever. Staying on top of trends, assessing emerging technologies, and implementing new technologies with confidence can be challenging. Successfully leveraging new technologies can lead to improved guest experiences, optimized operations, and increased revenue. But, failing to adopt the right technology, suffering a poor rollout, or being held back by a lack of purposeful integrations can limit ROI and have catastrophic consequences. Our expert panel will share their insights, tips, and recommendations for choosing the right technology, implementing new technology, and building a technology ecosystem that can carry you into the future.

Speakers:

Vice President, Marketing
Qu

Vice President, Growth
Saladworks

Manager of Operations & Franchise Services
The Simple Greek

Vice President of Major Accounts and Business Development
Qu

CIO
Datum Technologies

Presented By:
Qu
Option 3: Using AI to Drive Better Consumer Engagement
Location: Salon 9

 Every industry vertical serving the consumer has been impacted by digital disruption. Businesses have rushed to deliver services online and in the brick and mortar world to keep up with this disruption, meet customer expectations around engagement and experience, and maintain relevancy with the consumer. While the investments in digitization have been significant, the resulting increase in available consumer data has opened up opportunities to automate business processes drive them to optimality through the application of AI.

Speakers:

General Manager, Consumer Engagement, Industry Solutions Group
NCR Corporation

Presented By:
NCR Corporation
Option 4: Set the Table for Success
Location: Salon 3

In today’s culture, social media takes precedence in defining a restaurant’s image and identity. Restaurant owners no longer have control over which content is public facing knowledge due to social apps and crowd sharing, and the consumer dining experience has a significant impact on the way a brand is perceived.
 
Cloud based solutions, remote sensor technologies, and task management methods can protect your customers and your brand, to ensure food safety standards are being met.

Speakers:

Chief Technology Officer
ParTech,Inc.

Presented By:
ParTech, Inc.
Option 5: Restaurant Accounting & Operations: Technology Approaches and Options
Location: Salon 11

John Moody is a Co-Founder of Restaurant365, an enterprise accounting, back-office, and reporting solution specific to the restaurant industry. He has more the 20 years’ experience in helping companies leverage technology to streamline operations, improve financial management, and use actionable reporting. In 2002, John’s company won the prestigious Best Mobile Enterprise Solution at the Microsoft Developer’s Conference. Since then, he continues to help companies by combining the latest technologies in mobile, business systems, and reporting.

Speakers:

Cofounder
Restaurant365
949.652.7800

Presented By:
Restaurant365
Option 6: The Next Generation Digital Restaurant
Location: Salon 10

The restaurant of the future scraps antiquated service models to give customers the best possible service while cutting costs and boosting profits at the same time. Next generation digital restaurants leverage new tech like digital buildings, self-healing technology, and Internet Protocol (IP)-based systems to create a seamless dining experience for guests and staff. Lower construction costs, improve scheduling, and automate back-of-house and front-of-house systems to take your business to the next level.

Speakers:

SVP, Information Technology
Flynn Restaurant Group

Senior Manager, Property Technology
Sage Restaurant Group

Director, Digital Transformation
CompuCom

Executive Vice President & CIO
Focus Brands

Presented By:
CompuCom
Option 7: Securing the Expanding Technology Footprint
Location: Salon 12

In this session, learn from experts on how to implement a network security strategy that achieves compliance and secures the numerous internet connected systems in your store(s). You’ll hear from members of the U.S. Secret Service’s Electronic Crimes Task Force, and work with your peers to understand best practices, develop a better understanding of how to simplify processes and develop a checklist for compliance.


With the expanding digital footprint within restaurants comes more internet dependent business operations. Cloud-based POS systems, digital menu boards, customer kiosks and other guest experience technologies are fueled by secure and reliable internet availability. At the same time merchants continue to be attractive targets for cyber criminals. It is important to understand the risks in today’s cyber-security environment, so you can implement secure operations while at the same time enabling a customer-friendly experience.

Speakers:

Vice President, Retail Compliance
NuArx
512.289.1277

Electronic Crimes Task Force Special Agent
United States Secret Service

Executive Vice President, Marketing
NuArx
248.728.5808

Presented By:
NuArx Inc
Tuesday, October 02 3:30pm – 5:30pm

General Session

Location: Executive Ballroom
Managing Delivery's Logistical Landmines

This overview of the technology needed to execute off-premise will dig into some of the current, ongoing logistical and integration issues for operators, as well as provide insights into the solutions and how the market will continue to adapt and evolve.

Speakers:

Former EVP and COO | Moderator
Red Robin Gourmet Burgers

Co-Founder & CEO
Chowly

Founder & CEO
Olo

General Manager, Global Hospitality Group
NCR Corporation

Presented By:
Chowly
Acting on the Need for Innovation

An entrepreneur, author and most notably the co-founder of Square, Jim McKelvey talks about how market demand is the driving force behind innovation, with those leading the charge able to identify and recognize a need to act, react and create change.

Speakers:

Co-Founder | Founder
Square | LaunchCode

Presented By:
STRATACACHE
Tuesday, October 02 5:30pm – 7:00pm

Technology Showcase

Location: Grand Ballroom
Networking Reception
Tuesday, October 02 5:45pm – 6:45pm

Jim McKelvey Meet & Greet

Location: Technology Showcase
Presented By:
STRATACACHE
Tuesday, October 02 7:00pm – 9:00pm

Dinner on Your Own

Be sure to check the FSTEC Event App for restaurant suggestions!

Tuesday, October 02 7:00pm – 10:00pm

Technology Showcase Sponsor Tear Down

Location: Grand Ballroom
Tuesday, October 02 7:30pm – 10:30pm

Celebration of Technology

Location: The Hard Rock Café’s CBGB Suite

Join the International Food and Beverage Technology Association (IFBTA) and your professional peers for a Celebration of Technology. Hosted at the Hard Rock Café’s CBGB Suite, this celebration will feature flavorful food and drinks and great music where you can network and relax with other attendees in the industry. Shuttle service will be provided starting at 7:00pm from the Rosen Centre Hotel to and from the Hard Rock Café until 10:30pm.

Presented By:
International Food and Beverage Technology Association (IFBTA)
Wednesday, October 03 7:30am – 12:00pm

Technology Showcase Sponsor Tear Down

Location: Grand Ballroom
Wednesday, October 03 7:30am – 10:30am

Registration & Information Desk

Location: Ballroom Pre-Function
Presented By:
NCR Corporation
Altametrics
Qu
ParTech, Inc.
STRATACACHE
Wednesday, October 03 7:30am – 8:30am

CARRE Foundation Desk

Location: Ballroom Pre-Function

Grand prize drawing tickets are available, benefiting the Share Our Strength No Kid Hungry campaign, whose goal is to end childhood hunger in America by connecting kids in need with nutritious food; teaching their families how to cook healthy, affordable meals; and engaging the public to make ending childhood hunger a national priority. Choose to CARRE and donate today!

Presented By:
Olo
ParTech, Inc
Wednesday, October 03 7:30am – 8:30am

Networking Breakfast

Location: Pool Deck Terrace
Wednesday, October 03 8:30am – 9:15am

Innovation Forums

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Option 1: Deploying AI From a Guest Point-of-View
Location: Salon 9

Artificial Intelligence holds promise to deliver on restaurants' digital-first strategy. But how do brands integrate AI in a way that puts guests first and delivers value to the restaurant? In this session, we'll discuss strategies for deploying AI that works -- from guest engagement to ordering to loyalty and care. We'll also discuss how to get started and how to scale your AI investment to meet your needs.

Speakers:

Owner
HotBox Pizza

Principal Inventive Scientist
Interactions

Presented By:
Interactions
Option 2: How to Get Gen Z's to the Table
Location: Salon 10

Did you know Gen Z’s will be 40% of the population by 2020? Come learn how to successfully market your restaurant to Gen Z’s! This forum will cover everything from rising industry trends, different ways technology has influenced decision-making, and lastly what key components Gen Z’s look for when starting their dining journey.

Speakers:

Head of Innovation Food & Dining
UNiDAYS

Presented By:
UNiDAYS
Option 3: Convergence of Your Ordering Channels Which Can Dramatically Reduce Total Cost of Ownership and Deliver Much Better Customer Service
Location: Salon 4

You have so many ordering channels to support now – POS, online, mobile, drive thru, voice, chat – list goes on.  And then you again need to figure out how to consolidate customer data from all these channels and deliver unified customer experience for your brand. How all your channels should converge to one single ordering engine and deliver unique, personalized experience to your customers irrespective of whatever physical or digital way he/she reaches out to your brand.

Speakers:

Practice Lead, Travel and Hospitality
Cognizant

Digital Lead, Travel and Hospitality
Cognizant

Presented By:
Cognizant
Amazon Web Services
Option 4: Digital Consumer Tsunami: Capturing the Wave of Online Channels
Location: Salon 3
Speakers:

Chief Technology Officer
Revel Systems

Presented By:
Revel Systems
Option 5: How Breakthroughs in Video, Display & Visualization Transform
Location: Salon 11

Userful will discuss the evolution of video and display services from Farnsworth's innovation of analog television in 1927 thru breakthroughs in the latest applications of digital video and augmented reality. With the rise of iGen (Gen Z), which will represent 40% of the consumers by 2020, we must transform both the consumer experience and business operations.  From convergence of display innovation to achieving cost efficiencies to achieving your specific business objectives, we'll discuss the journey ahead.

Speakers:

Chief Technology Officer
Userful Corporation
403.289.2177

Presented By:
Userful Corporation
Option 6: Tap Your Staff's Sales Potential with Mobile Technology
Location: Salon 12

Learn how to invest hundreds into your serving staff and get thousands in return. Tipzyy’s mobile technology tracks staff engagement and sales performance. Optimize the way you educate and reward your team that’s fun for your staff and easy for management. See how POS-integrated mobile technology increases your restaurant revenues!

Speakers:

CEO
Tipzyy
312.878.7633 ext. 100

Director of Business Development
Tipzyy
312.878.7633 ext. 901

Presented By:
Tipzyy
Wednesday, October 03 9:30am – 10:30am

General Session

Location: Executive Ballroom
CARRE Grand Prize Drawing
Speakers:

Vice President, Marketing
ParTech, Inc.

Presented By:
ParTech, Inc
Improbably Good and Bad Innovations in Food and Food Service

The Ig Nobel Prizes honor achievements that make people LAUGH, then THINK. Every year, ten new prizes are awarded in a ceremony at Harvard University. Among the winning people and things:

The inventor of karaoke. A scientific test of the "5-second rule" about dropped food. Why woodpeckers don't get headaches. The effect of swearing on pain. A British man who lived as a goat. Scrotal asymmetry in man and ancient sculpture. The discovery of brain activity in a dead salmon. The physics of carrying hot coffee while walking. The efficiency of promoting people at random. The medical effects of sword swallowing. Creating diamonds from tequila. A centrifugal-force machine to help women give birth. The Zimbabwean government official who created the hundred-trillion-dollar bank note. Reducing kitchen refuse by using bacteria extracted from the feces of giant pandas. Murphy, of Murphy's Law. The American patent (#4,022,227) for inventing the combover. The Australian patent (#2001100012) for inventing the wheel. The medical report "Injuries Due to Falling Coconuts."

Marc Abrahams, founder of the Ig Nobel ceremony, will explain.

Speakers:

Creator and Founder | Founder and Editor
IG Nobel Prizes | Annals of Improbable Research

Presented By:
ParTech, Inc.
Wednesday, October 03 11:00am – 1:00pm

IFBTA & FRLA Workshop

Location: Salon 7 & 8

Following the FSTEC closing session, the IFBTA Central Florida chapter and the Florida Restaurant & Lodging Association (FRLA) invites all members and FSTEC attendees to talk technology. Join your industry peers for lunch and education – first, you’ll hear from Dan Cockerell of Walt Disney World who will dive into the world of the “connected customer” – specifically discussing how the use of Magic Bands increased customer touchpoints in the parks.  You’ll also hear from leading industry operators, Lou Grande (Red Lobster), Rob Jakoby (Firehouse of America), and Avitosh Pal (Tijuana Flats) on emerging technology you should consider utilizing to boost your ROI.