Sunday, September 12 8:00am – 4:00pm

Technology Showcase Sponsor Setup

Sunday, September 12 12:00pm – 7:00pm

Registration & Information Desk

Sunday, September 12 3:00pm – 5:00pm

Opening General Session

Technomic State of the Industry

Presented by Technomic, this in-depth look at the industry will examine the state of the foodservice recovery in the aftermath of COVID-19.  The effects of the pandemic were unprecedented and have prompted considerable change.  Therefore, this discussion will highlight not only recovery performance metrics, but will also review how technology is supporting the most significant changes being made by the foodservice operator community and share operator priorities for technology investment.

Speakers:

Principal
Technomic

Principal
Technomic

Making Ghost Kitchens Work

Ghost kitchens are one of the top restaurant trends to emerge from the pandemic. They promise attractive benefits such as a low barrier of entry and operational efficiencies, but they’re also largely untested in a non-pandemic environment. Hear from experts about how restaurants can get the most out of this new format.

Speakers:

Editor-in-Chief
Restaurant Business

Chief Business Officer
Kitchen United

Senior Vice President, Restaurants
Nathan’s Famous

Sunday, September 12 5:00pm – 8:00pm

Marketplace, Welcome Reception & Dinner

As you settle in and gear up for a great conference, plan to join FSTEC's Technology Showcase and be one of the first to check out every booth in action. Discover some of the industry's latest innovations, mingle with peers and help us kick off FSTEC 2021 in style with an exciting Welcome Reception complete with food, drinks and great conversation! 

Monday, September 13 6:30am – 7:00am

Running Club

Monday, September 13 7:30am – 6:00pm

Registration & Information Desk

Monday, September 13 7:30am – 8:30am

Networking Breakfast

Presented By:
Qu
Monday, September 13 8:45am – 9:30am

Innovation Forums (Choose 1 of 8)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Monday, September 13 9:30am – 10:00am

Break and Transition

Monday, September 13 10:00am – 10:45am

Innovation Forums (Choose 1 of 8)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Monday, September 13 10:45am – 11:00am

Transition to FSTEC Marketplace

Monday, September 13 11:00am – 3:30pm

FSTEC Marketplace

11:00am - 3:00pm: Marketplace Displays
11:30am -12:30pm: Networking Lunch
12:30pm - 3:00pm: Structured Networking 1:1 Meetings
1:00pm - 2:50pm: Editorial "Ted Talks"

Monday, September 13 3:30pm – 5:30pm

General Session

What's Next in Off-Premise?

Delivery and takeout are by now pillars of many restaurants’ business models. But these established services remain ripe for innovation and optimization through services such as geolocation, contactless ordering and pickup and more. Here’s how the services might evolve in the coming years.

Speakers:

Editor at Large
Winsight Events

Chief Executive Officer
Dine Brands Global, Inc.

Mining the Data Gold Rush

The pandemic drove more diners to digital channels, giving restaurants more insight into their customers than ever. This session will look at how some operators are sifting through all that valuable information to help drive their business.

Speakers:

Senior Editor
Restaurant Business

Executive Vice President, Chief Customer Officer
Bloomin' Brands

Head of Technology
&pizza

Technology and the Workforce

Labor has been one of restaurants’ biggest challenges coming out of the pandemic. Tech suppliers have stepped in with a variety of solutions, from AI-driven hiring to apps that enable on-demand pay—but does any of it actually work? Here’s how a few restaurants are using tech to help hire.

Speakers:

Editor-in-Chief
Restaurant Business

Monday, September 13 5:30pm – 8:00pm

Dinner on Your Own

Tuesday, September 14 7:30am – 8:45am

Networking Breakfast

Tuesday, September 14 7:30am – 11:30am

Registration & Information Desk

Tuesday, September 14 8:45am – 9:30am

Innovation Forums (Choose 1 of 8)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Tuesday, September 14 9:30am – 9:45am

Transition to General Session

Tuesday, September 14 9:45am – 11:30am

General Session

How CMOs Use Tech Today

The CMO’s job has become inseparable from technology as things like social media, digital promotions and loyalty become key areas of focus for restaurants. Hear restaurant CMOs discuss their strategies around technology and marketing.

Speakers:

Senior Editor
Restaurant Business

Artificial Intelligence: Are Humans in Jeopardy?

In 2011, all-time Jeopardy! champ Ken Jennings took on his greatest challenge ever: Representing the human race against IBM’s “Watson,” the super-intelligent supercomputer specifically designed to beat the world’s best players at Jeopardy! When Watson won, Ken became the most celebrated person to lose his job to AI. He won’t be the last. In this fascinating talk, best-selling author and former computer programmer Jennings shares a behind-the scenes account of his epic battle with Watson. He also poses important questions for anyone interested in — or, thanks to Hollywood, terrified by — the idea of increasingly sentient machines that can reason and learn. 

Speakers:

Greatest Jeopardy! Player of All Time