Sunday, September 12 8:00am – 4:00pm

Marketplace Sponsor Setup

Location: FSTEC Marketplace (Longhorn Ballroom E-F)
Sunday, September 12 8:00am – 7:00pm

Registration & Information Desk

Location: Longhorn Ballroom Prefunction
Presented By:
NCR Corporation
Branded Strategic Hospitality
Chowly
Olo
PAR
Qu
REVEL SYSTEMS
StickyPOS
Oracle Food and Beverage
Sunday, September 12 3:00pm – 5:00pm

Opening General Session

Location: Grapevine Ballroom A-D
Technomic State of the Industry

Presented by Technomic, this in-depth look at the industry will examine the state of the foodservice recovery in the aftermath of COVID-19.  The effects of the pandemic were unprecedented and have prompted considerable change.  Therefore, this discussion will highlight not only recovery performance metrics, but will also review how technology is supporting the most significant changes being made by the foodservice operator community and share operator priorities for technology investment.

Speakers:

Principal
Technomic

Presented By:
NCR Corporation
Making Ghost Kitchens Work

Ghost kitchens are one of the top restaurant trends to emerge from the pandemic. They promise attractive benefits such as a low barrier of entry and operational efficiencies, but they’re also largely untested in a non-pandemic environment. Hear from experts about how restaurants can get the most out of this new format.

Speakers:

Editor-in-Chief
Restaurant Business

CEO, Starbird / Founder & Chairman, The Culinary Edge

Chief Business Officer
Kitchen United

Senior Vice President, Restaurants
Nathan’s Famous

Sunday, September 12 5:00pm – 8:00pm

Welcome Reception & Dinner

Location: FSTEC Marketplace (Longhorn Ballroom E-F)

As you settle in and gear up for a great conference, plan to join FSTEC's Marketplace and be one of the first to check out every booth in action. Discover some of the industry's latest innovations, mingle with peers and help us kick off FSTEC 2021 in style with an exciting Welcome Reception complete with food, drinks and great conversation! 

Presented By:
PAR
Monday, September 13 7:30am – 7:00pm

Registration & Information Desk

Location: Longhorn Ballroom Prefunction
Presented By:
NCR Corporation
Branded Strategic Hospitality
Chowly
Olo
PAR
Qu
REVEL SYSTEMS
StickyPOS
Oracle Food and Beverage
Monday, September 13 7:30am – 8:30am

Networking Breakfast

Location: Grapevine Ballroom A-D
Presented By:
Olo
Monday, September 13 8:45am – 9:30am

Innovation Forums (Choose 1 of 5)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Enabling Memorable Digital Guest Experiences with Brinker International
Location: Grapevine 1

Create engaging and memorable digital guest experiences that drive new business and leverage delivery models like contactless and virtual brand. These initiatives can be executed by enabling restaurant team members with digital tools to streamline efficiencies.

As one of the world’s leading casual dining restaurant companies, Brinker International serves more than one million guests every day by more than 100,000 team members in more than 1,600 restaurants nationwide under the names Chili’s® Grill & Bar and Maggiano’s Little Italy®.

Today’s rapidly changing guest expectations for convenience, service, and experience have fundamentally changed how restaurants operate. Brinker International wanted to reimagine its traditional approach to guest services, grow its digital presence, and examine what it takes to consistently deliver amazing, end-to-end guest experiences.

Join this session to learn how Brinker International successfully leveraged the latest digital technology to create new guest experiences, and the critical role that digitally enabling and empowering our large team member community to deliver on their passion to make people feel valued played in its success.

Speakers:

Principal and Head of Restaurant Sector
Capgemini North America

Sr. Director of Enterprise Architecture & Innovation
Brinker International

Presented By:
Capgemini
Get More from Your Customers
Location: Grapevine 2-3

Today, your data is a key part of your brand’s business strategy.  If you can leverage it, brands can drive frequency and better overall results.   Join this lively panel discussion to learn how operators are using a variety of data and technologies to improve marketing and sales results both near-term and over the long haul.

Speakers:

President
Growth Partners, LLC

Chief Marketing Officer
Shipley Do-Nuts

President & COO
Coolgreens

Vice President
DataDelivers

Presented By:
DataDelivers
Dirty Little Secrets Your Tech Providers Aren’t Telling You
Location: Ft. Worth 3-4

Today's restaurants aren't just about great service, they're about collecting the right data to meet the guests on their personal journey and help them along their way. This guest journey takes many paths, including any combination of online, offline, on-premises, and off-premises. A true frictionless guest experience brings everything together, whether it's a mobile order that is delivered through a third-party aggregator, or an interactive menu viewed on-premises with the food delivered through a server.
 
Brands need the right technology to unify that experience across all touchpoints. Having marketing, loyalty, and online ordering isn't enough, it's about investing in the right technology platform that can amplify and advance the business, leading to more revenue.

Speakers:

Chief Revenue Officer
Paytronix

Presented By:
Paytronix
How to Stop Getting Gouged on Credit Card Payment Fees + Free Mimosas
Location: Ft. Worth 1-2

If you’ve ever tried to make sense of your restaurant’s credit card processing statement, you probably need a stiff drink. Grab a mimosa at our session and learn how to read your credit card processor’s statement, determine if you’re paying too much, and more importantly, lower your costs. Don’t let a “set it and forget it” mentality get in the way of reducing your processing costs and saving thousands of dollars for your business. The hidden charges, tiered rates, multiple line items and fluctuating costs can all be very confusing at first, but once you learn the tricks of the payments industry and how to make sense of the billing, you’ll get a clearer picture of what you’re paying for, how to compare rates with other vendors, and get the best deal for your business. It may be time to switch credit card processors and we’re going to arm you with the right information to get the best deal possible.

Speakers:

Head of Payments
Appetize Technologies Inc.

SVP of Hospitality
Appetize Technologies Inc.

Presented By:
Appetize Technologies, Inc.
Loyalty Innovation 2021: Building the Restaurant of the Future Today
Location: Grapevine 6

The digital age is upon us and loyalty solutions are transforming the restaurant industry in unexpected ways. But architecting for longevity and adaptability requires a hard look at both today's realities and tomorrow's capabilities. Join Punchh and industry experts to hear firsthand experiences and strategies on implementing unique solutions to your operation's biggest challenges. From new mobile applications and omnichannel initiatives to improved business processes and integrations, learn how an integrated loyalty ecosystem can power differentiation for your brand and play a critical role in your operational success.

Speakers:

Director of Loyalty
Tropical Smoothie Cafe, LLC

Senior Marketing Manager, CRM & Loyalty
Fazoli’s

Chief Product & Technology Officer
Punchh

Vice President & Digital Officer
El Pollo Loco, Inc.

Presented By:
Punchh
Monday, September 13 9:30am – 10:00am

Networking Break

Location: Grapevine Ballroom Prefunction
Presented By:
UKG
Monday, September 13 10:00am – 10:45am

Innovation Forums (Choose 1 of 7)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Leading Through Change & Controlling Your Own Destiny
Location: Grapevine 1

Digital transformation and innovation has never been more important than in the last year. From creating virtual brands to making physical changes to restaurant formats, successful brands were able to quickly pivot and keep their restaurants running. Join us to learn how to lead through change, prepare for unpredictable challenges and leverage your technical operations to drive efficiency and differentiation. 

Speakers:

SVP and Head of Innovation
Brinker International

SVP/CIO
Brinker International

Presented By:
NCR Corporation
I Loved It So Much, I Bought The Company
Location: Grapevine 6

Join subject matter experts from the Branded Team to hear real life case studies of how, as restaurant operators, they are able to leverage their own hospitality network and experience to vet and test the most current and up-and-coming technology and innovations, learn how their findings can help YOU. In this session you will hear about solving the most pressing everyday problems of operators, and how you can benefit.

Speakers:

Technology Executive & Start-up Founder
Branded Strategic Hospitality

Head of Revenue Marketing
Branded Strategic Hospitality

Co-Founder & Managing Partner
Branded Strategic Hospitality

Co-Founder & Managing Partner
Branded Strategic Hospitality

Technology Advisor
Branded Strategic Hospitality

Presented By:
Branded Strategic Hospitality
Boosting Team Execution and Productivity through Technology
Location: Ft. Worth 3-4

For restaurant chains, consistently providing high quality and safe customer experiences is difficult to achieve, especially when facing staffing challenges. Top operators are increasingly rethinking and transforming a key operational lever: team execution.  Specifically, they’re investing in initiatives and technology that will give them an edge in both making store and field employees more efficient and that will raise the bar on the quality of execution across every one of their stores.  Melissa Wilson, Principal with Technomic’s Advisory Practice, joins Zenput’s CEO, Vladik Rikhter, in a discussion around insights from a 2021 research study that digs deep into the top challenges and operators are facing when it comes to improving employee productivity and store performance.

Speakers:

CEO
Zenput

Principal
Technomic

Presented By:
Zenput
Free Tools from Oracle to Boost Orders and Efficiency
Location: Ft. Worth 1-2

Free and Oracle? Yes, you read that correctly. We’ve made some bold moves to help restaurant brand partners combat competitive threats and rapidly improve their performance with free online ordering, Oracle Cloud Free Tier services and free public access to API documentation. Attend this session to learn how you can take advantage of our investments, what’s different about our cloud strategy and how to turn on new experiences for your customers that generate more transactions for your business, fast.

Speakers:

AVP, New Business North America
Oracle Food and Beverage

Presented By:
Oracle Food and Beverage
Algorithmic Growth: How Virtual Virtual Virtual will be more important than Location, Location, Location
Location: Grapevine 4

For the entire history of the restaurant industry, table stakes for success was location – a great trade area, access, visibility and signage.  Now that the virtual world is growing in importance, the physical characteristics  of a restaurant are not a sufficient condition for success.  The algorithms that shape consumers’ digital experience now shape consumers’ mealtimes.  Understanding how to use the algorithms to your restaurant’s advantage is critical for the new age.  Collectively, the industry also must decide how it wants to use the new power that it has.

Speakers:

Author, Delivering the Digital Restaurant

Creating the Drive-thru of the Future as an Immersive Guest Experience
Location: Grapevine 5

For over 70 years, the drive-thru has been stigmatized with indulgence, unhealthiness, and laziness. But COVID changed everything. By December 2020, drive-thru lanes accounted for 44% of off-premises orders across the entire restaurant industry – with even health-forward brands hopping on board. But while the drive-thru evolved to add dedicated pickup and app-based ordering lanes, they’re still missing the mark on providing what is the biggest opportunity: to create a memorable, immersive and truly enjoyable guest experience. Join The Culinary Edge for an engaging discussion about the opportunity to meld the traditional with the disruptive to create the drive-thru of the future.

Speakers:

CEO, Starbird / Founder & Chairman, The Culinary Edge

Digital Strategies that Authentically Differentiate a Brand in its Category
Location: Grapevine 2-3

As restaurants look towards digital investments to help them deliver on new consumer expectations, it is imperative to focus on strategies that are authentic to your concept and category. When it comes to technology, one size does not fit all.

In this panel, executives from a leading QSR (Carl’s Jr. / Hardee’s), Fast Casual (Wingstop) and Entertainment brand (Dave & Buster’s) will share their thoughts on how to leverage technology to differentiate in a way that is core to their category.

Speakers:

CTO
Carl's Jr. / Hardee's

SVP Digital
Wingstop

VP of Digital Marketing
Dave & Buster's

CMO | Moderator
Hathway

Presented By:
Hathway
Monday, September 13 11:00am – 3:00pm

FSTEC Marketplace

Location: FSTEC Marketplace (Longhorn Ballroom E-F)

11:00am - 3:00pm: Marketplace Displays
11:30am -12:30pm: Networking Lunch
12:30pm - 3:00pm: Structured Networking 1:1 Meetings

 

Presented By:
NCR Corporation
Monday, September 13 3:00pm – 3:30pm

Networking Break

Location: Grapevine Ballroom Prefunction
Monday, September 13 3:30pm – 5:30pm

General Session

Location: Grapevine Ballroom A-D
What's Next in Off-Premise?

Delivery and takeout are by now pillars of many restaurants’ business models. But these established services remain ripe for innovation and optimization through services such as geolocation, contactless ordering and pickup and more. Here’s how the services might evolve in the coming years.

Speakers:

Editor at Large & VP of Content Innovation
Restaurant Business

Chief Executive Officer
Dine Brands Global, Inc.

CEO
Smokey Bones

Presented By:
Branded Strategic Hospitality
Mining the Data Gold Rush

The pandemic drove more diners to digital channels, giving restaurants more insight into their customers than ever. This session will look at how some operators are sifting through all that valuable information to help drive their business.

Speakers:

Senior Editor
Restaurant Business

Chief Technology Officer
&pizza

Senior Vice President and Chief Information Officer
Brinker International, Inc

Presented By:
Revel Systems
Technology and the Workforce

Labor has been one of restaurants’ biggest challenges coming out of the pandemic. Tech suppliers have stepped in with a variety of solutions, from AI-driven hiring to apps that enable on-demand pay—but does any of it actually work? Here’s how a few restaurants are using tech to help hire.

Speakers:

Founder, Consultant & Author | Moderator
Learn.Delivery

Co-founder, Principal
Service Physics

Chief Operating Officer
Luna Grill

Chief Executive Officer
Piestro

Chief People & Culture Officer
Smokey Bones

Presented By:
Qu
Monday, September 13 4:00pm – 10:00pm

Sponsor Tear-Down

Location: FSTEC Marketplace (Longhorn Ballroom E-F)
Monday, September 13 5:30pm – 7:30pm

IFBTA Celebration of Technology

Location: Texan Station Sports Bar & Grill

Join the International Food and Beverage Technology Association (IFBTA) and your industry peers to Celebrate Technology during FSTEC on Monday, September 13th from 5:30-7:00pm. Hosted at the Texan Station Sports Bar & Grill, inside the Gaylord Texan Resort, you’ll enjoy food and drinks in the scenic beer garden as we come back together and celebrate technology within food and beverage.

Tuesday, September 14 7:30am – 12:00pm

Registration & Information Desk

Location: Longhorn Ballroom Prefunction
Presented By:
NCR Corporation
Branded Strategic Hospitality
Chowly
Olo
PAR
Qu
REVEL SYSTEMS
StickyPOS
Oracle Food and Beverage
Tuesday, September 14 8:00am – 11:30am

Sponsor Tear-Down

Location: FSTEC Marketplace (Longhorn Ballroom E-F)
Tuesday, September 14 8:30am – 9:45am

Networking Breakfast

Location: Grapevine Ballroom A-D
Presented By:
Chowly
Tuesday, September 14 9:45am – 11:30am

General Session

Location: Grapevine Ballroom A-D
How CMOs Use Tech Today

The CMO’s job has become inseparable from technology as things like social media, digital promotions and loyalty become key areas of focus for restaurants. Hear restaurant CMOs discuss their strategies around technology and marketing.

Speakers:

President | Moderator
Growth Partners, LLC

Chief Sales and Marketing Officer
Earl Enterprises

Chief Marketing Officer
Papa Gino’s Pizza and D’Angelo Grilled Sandwiches

Chief Marketing Officer
Blaze Pizza

Artificial Intelligence: Are Humans in Jeopardy?

In 2011, all-time Jeopardy! champ Ken Jennings took on his greatest challenge ever: Representing the human race against IBM’s “Watson,” the super-intelligent supercomputer specifically designed to beat the world’s best players at Jeopardy! When Watson won, Ken became the most celebrated person to lose his job to AI. He won’t be the last. In this fascinating talk, best-selling author and former computer programmer Jennings shares a behind-the scenes account of his epic battle with Watson. He also poses important questions for anyone interested in — or, thanks to Hollywood, terrified by — the idea of increasingly sentient machines that can reason and learn. 

Speakers:

Greatest Jeopardy! Player of All Time