Joe Guszkowski is a Senior Editor with Restaurant Business covering technology. When he’s not busy writing about QR codes and burger-flipping robots, he can probably be found reading, watching basketball or hanging out with his cat. He lives in Chicago.
Sessions for Joe Guszkowski
Do You Want Fries with That? Innovation in Ordering and Payment Technology
Restaurant ordering and payment is becoming something of a one-way street these days. The rise of things like QR codes, self-service kiosks and even artificial intelligence means guests are handling more of the process themselves, which has implications for restaurant labor, operations, and marketing. In this session, you’ll hear from leading operator experts about the benefits and challenges of this technology as well as what’s next for ordering and payment.