Will Hanrahan is responsible for digital marketing at Fazoli’s, leading the digital strategy for the largest premium quick-service Italian restaurant chain in America, with nearly 220 restaurants in 28 states. He focuses on CRM, web, social media, and digital advertising. Since launching the Fazoli’s app in 2017, Will has overseen the growth of the Fazoli’s Rewards Program to over 800,000 loyalty members. He is also responsible for Fazoli’s digital knowledge management process along with leading their guest review response process.
Sessions for Will Hanrahan
Loyalty Innovation 2021: Building the Restaurant of the Future TodayLocation: Grapevine 6
The digital age is upon us and loyalty solutions are transforming the restaurant industry in unexpected ways. But architecting for longevity and adaptability requires a hard look at both today's realities and tomorrow's capabilities. Join Punchh and industry experts to hear firsthand experiences and strategies on implementing unique solutions to your operation's biggest challenges. From new mobile applications and omnichannel initiatives to improved business processes and integrations, learn how an integrated loyalty ecosystem can power differentiation for your brand and play a critical role in your operational success.