Sessions for Sterling Douglass
How Tech Can Fast-Track Off-Premise
The success of Off-Premise is one of very few bright spots in the restaurant industry during the year of coronavirus. To quote Restaurant Business Editor-in-Chief Jonathan Maze, “The easier restaurants have made it for customers to order takeout, the better they’ve performed during the pandemic.” Even hard-hit casual dining chains have fared better when they’ve embraced take-out and delivery. One of the common denominators for success? Smart technology use, which has helped manage demand, streamline processes, ensure accuracy and contactless transactions, innovate in record time with curbside pick-up and lockers, geofencing, alcohol management, all while guaranteeing customer safety and satisfaction.