Sean has been in IT for over 25 years and with Freddy’s almost 15 years. Sean and his lean, mean teams spent the first half of 2022 launching a new POS, new app, new loyalty program, a new website, and a new internal support team that all services nearly 500 restaurants nationwide. Outside of his Freddy’s life, Sean is a proud father of 3, loves cooking and food science. Sean has found the only thing better than working with the restaurant teams and rewarding loyal Freddy’s Guests is coming home and making a meal for his children and his amazing wife, a Registered Nurse who is one of the millions of health care heroes that helped us get through the last few years.
Sessions for Sean Thompson
Using a Unified Customer Experience to Future-Proof Your Brand
Is your job as a restaurant leader easier or harder than it was 5 years ago? Today’s operators are overwhelmed with a multitude of systems and applications that lack the intelligence to solve for the needs of the brand as a whole. You’re combatting staffing shortages, supply chain issues, increased competition in the market, and a host of other challenges. There is simply no time to fight with systems that don’t work together to tell you what you need to know to serve your guests. Unified commerce is changing the way brands operate--from ordering to fulfillment and beyond--creating a better experience for guests and easing operational pain. Join this session to hear from a panel of restaurant innovators as they share firsthand how they are taking back their tech stacks.
Consumer Mobile Payment Preferences: New ResearchLocation: Ft. Worth 5-6
The global mobile payment market is estimated to be worth $4.23 trillion in 2022 and is expected to reach $15.75 trillion by 2027. Is your business equipped to meet demand?
In this forum, we’ll discuss new research findings on consumer preferences for mobile payments at quick-serve/fast casual restaurants. Will explore factors that influence the choice of how to pay, which platforms are used most, and how to provide mobile payment services to meet consumer expectations.
Innovation Forum Speaker
Freddy’s Frozen Custard & Steakburgers