Mike Manley leads the Store Systems group for Dave & Buster’s and Main Event, which includes all application technology in their retail locations. Mike’s expertise is in closely partnering with Operations to implement and support new technologies that make a meaningful impact on team member and guest experiences and to drive revenue.
Sessions for Mike Manley
Tip Management Best Practices (and Landmines) Every Operator Should KnowLocation: Cortez D
Your restaurant’s tip management policy has major implications — from employee satisfaction to compliance issues to your bottom line. In this session, our panelists will share best practices for developing an efficient, legal, and scalable tip distribution policy that sets you up for success in 2024 — and makes for happier employees, too. The discussion will cover:
- Common tip distribution methods
- The benefits of tip pooling and sharing (and the risks of getting it "wrong")
- What your employees really think about your tip distribution policy
- Considerations around “going cashless"
- Leveraging technology to optimize your processes
Dave & Buster's