In his capacity as Vice President of Operations & Training for Focus Brands International, Johnny has undertaken the task of advancing the level of operational management, guidance, and support provided to the franchise teams abroad. In consideration of time, language, geographical, and financial boundaries; a new approach incorporating technology and virtual capabilities needed to be developed. The result became the Customer Experience Center of Excellence, a centralized coaching center from which operational reviews are conducted virtually, around the clock, and in the local language. Leveraging his career in food service and passion for innovation, he is eager to share a look at Focus Brands Internationals solution to leading operational excellence in an increasingly virtual world.
Sessions for Johnny Tellez
Innovative Operations for a Virtual WorldLocation: Grapevine 6
The impact and lingering effects of the pandemic have prompted professionals in our industry to take a fresh look at their operations. Focus Brands has risen to the recent challenges by leveraging tech solutions to change the way they address operational excellence. They have introduced a new approach to their operational assessments and restaurant partnerships. This innovation has benefited their brands in a variety of ways, from creating stronger partnerships with their franchises, while building cultures of collaboration, to reducing costs while increasing quality, and consistency. Join Focus Brands as we explore their exciting new approach to operational excellence.