Joanne Polott is Vice President of Strategy, Insights & Activation at Bounteous and Head of Strategy for the Dining and Convenience Business Unit. Equal parts business and creative strategist, Joanne helps leaders inspire, orchestrate, and accelerate transformation. With 20 years of experience in brand, innovation, and experience strategy, she has partnered with clients across dining, convenience, healthcare, technology, financial services, and hospitality to uncover, envision, and unleash the unique value they bring to the world.
Sessions for Joanne Polott
Using Data to Win in the Age of PersonalizationLocation: Cortez C
Now that most restaurant brands are taking steps to navigate a growing percentage of digital orders, they must tackle the next challenge: creating and delivering hyper-personalized guest experiences that convert. Unlocking your data is key to a deeper understanding of your guests, and connecting in ways that increase loyalty.
In this panel discussion, you’ll learn more about:
- How personalization fosters guest satisfaction, loyalty, and brand growth
- The business and guest benefits surrounding personalization
- Tips to help identify the next right step in your brand’s digital journey toward creating guest experiences that convert