Breakout Sessions

Take a deeper dive into the challenges facing restaurant tech

Sunday, September 17

1:00 pm–2:00 pm

Innovation Forums (choose 1 of 5)

Innovation Forums deliver strategies meant to strengthen and condition your business.  Learn how different technologies are affecting different departments across various channels.

Option 1: Personalization of Casual Dining Through Digital Content

When it comes to digital transformation and optimization, the casual dining industry has fallen behind in creating better loyalty and personalization for customers. Hear how TGI Fridays has emerged as a digital leader by transforming loyalty through personalization for consumers.

Marc DeFigueiredo

Senior Vice President, Managing Director

Gail Seanor

Sr. Director, Marketing Technology
TGI Fridays

Option 2: On Demand Delivery Conundrum

Melissa Wilson


Option 3: The Technology Landscape

We are living in a time of great disruption and technology is leading the way. As a result, there is great confusion around which technology to use. In this session, you will get a framework that will help you understand how to view the technology landscape and more importantly how to make decisions around your tech stack.

Fred LeFranc

Founding and Managing Partner and Chief Chaos Strategist
Results Thru Strategy

Option 4: How Operators Prioritize Technology Decisions

Larry Reinstein

LJR Hospitality Ventures

Option 5: Cybersecurity Threats and Other Tech Nightmares

We'll See You In