Breakout Sessions

Take a deeper dive into the challenges facing restaurant tech

Sunday, September 17

1:00 pm–2:00 pm

Innovation Forums (choose 1 of 4)

Innovation Forums deliver strategies meant to strengthen and condition your business.  Learn how different technologies are affecting different departments across various channels.

Option 1: Personalization of Casual Dining Through Digital Content

Location: Platinum 1

When it comes to digital transformation and optimization, the casual dining industry has fallen behind in creating better loyalty and personalization for customers. Hear how TGI Fridays has emerged as a digital leader by transforming loyalty through personalization for consumers.

Marc DeFigueiredo

Senior Vice President, Managing Director

Aashish Dhamdhere

VP of Marketing

Deepak Narisety

SVP Technology

Gail Seanor

Sr. Director, Marketing Technology
TGI Fridays

Option 2: The Evolution of Off-Premise: Opportunities and Unmet Needs

Location: Platinum 2

Restaurant take-out and delivery are evolving quickly as the on-demand economy expands rapidly. Off-premise dining is moving in new directions as consumers are embracing options ranging from meal-kit subscription services to third-party delivery from restaurants. Join Technomic’s Melissa Wilson to understand who’s using these services, explore the opportunities and implications for restaurant operators and learn what operators are looking for from industry suppliers to smooth the transition to this new realm of off-premise dining.

Melissa Wilson


Option 3: The Technology Landscape

Location: Platinum 3

We are living in a time of great disruption and technology is leading the way. As a result, there is great confusion around which technology to use. In this session, you will get a framework that will help you understand how to view the technology landscape and more importantly how to make decisions around your tech stack.

Fred LeFranc

Founding and Managing Partner and Chief Chaos Strategist
Results Thru Strategy

Option 4: How Operators Prioritize Technology Decisions

Location: Platinum 4

With the multitude of innovations in technology, restaurant companies are overwhelmed with choices. What kind of technology decisions can make a significant impact in your business? Does your company have the capital and expertise to implement these solutions? Will franchisees and employees embrace these changes? Our panel of operators will share their experiences and how they have affected how they now approach technology decisions.

Larry Reinstein

LJR Hospitality Ventures

Jim Balis

Norms Restaurants LLC

Anand Gala

Managing Partner
Gala Capital Partners, LLC

Kishan Patel

American Pub

Moderator: Larry Reinstein, President, LJR Hospitality Ventures