Breakout Sessions


Sunday, September 25

1:00 pm–2:00 pm

Boot Camps (choose 1 of 5)

Boot Camps deliver strategies meant to strengthen and condition your business.  Learn how different technologies are affecting different departments across various channels.

Option 1: Reinventing the Restaurant — Applications and Considerations for the Restaurant of the Future

Presented by: Rockbot

Location: San Antonio A

Over the last couple years restaurant operators have been investing in the upgrades to their network infrastructure. Many of those that haven’t yet or are in the process see a growing business case for the upgrades. The applications and considerations that sit on this tech stack 2.0 range from POS to ordering to music and the digital customer experience. In this session we’ll talk about the trends in the market, key application categories, and deployment considerations. We’ll feature case studies from brands that have recently gone through the upgrades and leave time for group discussion between peers.

Garrett Dodge

Co-Founder & CEO

Option 2: End-to-End PCI Compliance – Stories from the Real World

Presented by: NuArx

Location: San Antonio B

Achieving PCI compliance at every location is a challenge for most brands. If you struggle with getting your stores or franchisees PCI compliant, join our panel discussion featuring IT executives from some of the most respected brands in the QSR industry. Learn how these brands have tackled PCI compliance and gained visibility into all of their locations, giving them peace of mind in knowing the brand is protected from the threat of a credit card data breach.

Adrian Dragomir

Senior Director, Information Technology
Huddle House

Zerrick Pearson

Vice President of Information Technology
Five Guys Burgers and Fries

Mike Pennington

Senior Manager, Technology Integration
Togo’s Eateries

Mark Wayne

Executive Vice President, Sales

Moderator: Mark Wayne, Executive Vice President, Sales, NuArx
Option 3: Navigating a Perfect Storm: Fully Leveraging Technology for a Business Advantage

Presented by: Hughes | HughesON

Location: Houston A

The restaurant industry is in the midst of a perfect storm. Rising regulatory pressures have made operating a profitable restaurant increasingly difficult (e.g. nutrition labeling, minimum wage, and NLRB joint employment). Technology has become a deeply integral part of the guest experience as dining has gone digital (e.g. mobile, kiosks, and cloud apps). New business models are redefining the way people think about how and where to get their meals. (e.g. delivery, convenience stores, and social media)

Learn how to thrive in the midst of the storm. A panel of seasoned restaurant executives will share their perspective on the changes taking place in the industry and how technology may make a meaningful impact in the business of restaurants.

Douglas Kwong

Digital Director
Cici’s Pizza

Tom Lindblom

Chief Technology Officer
CKE Restaurants, Inc.

Tripp Sessions

Managing Partner

Tim Tang

Director, Enterprise Solutions
Hughes Network Systems, LLC

Moderator: Tim Tang, Director, Enterprise Solutions, Hughes Network Systems, LLC
Option 4: Utilizing TOOS Platforms: Capitalizing on the Growing Restaurant Aggregator Industry

Presented by: Chowly Inc

Location: Houston B

With the adoption of the on demand market by an overwhelming amount of millennials it was natural to see this trend enter into the restaurant space. With restaurant aggregators here to stay operators must stop fighting this growing market and learn how to capitalize on an industry prime for the taking.

Brian Duncan

Chowly Inc.

Option 5: The Future of Tip-out: Digitizing Tip Calculations & Disbursement

Presented by: NetSpend, a TSYS® Company

Location: Houston C

Digital tip-out solutions are the future, and the days of employees leaving with pockets full of cash are dwindling. From time-intensive processes to safety concerns to reporting and money management issues, employers and employees alike experience a variety of pain points with traditional tip-out processes. In this session, attendees will hear a first-hand account of one business’ tip-out concerns, how the digital tip-out program improved their tip-out process and learned best practices for implementation.

Matt Wilber

The Barteca Restaurant Group