Susan Carroll-Boserstarted her career with White Castle in 1994 as a systems administrator. She has consistently advanced in the company during her 26-year career and now serves as the vice president of technology. In this position, Susan has the overall responsibility for the company’s technology strategy, leading the tech shared services, IT and information services departments. Her teams are responsible for software development, software implementation, the server/data center, network services and cybersecurity. Susan also serves on White Castle’s restaurant leadership team and leads the company’s technology strategy team.
Susan has made many contributions to White Castle’s technology and systems integration. With a constant drive to find solutions, she has created cross-platform people systems, led the development of internal and external apps, and introduced artificial intelligence into White Castle’s technology infrastructure. Developing the technologies and the people to support them are at the heart of her role at White Castle.
Susan has many memorable moments in her 26 years with White Castle. She liked working on the Guardian and Sentinel projects, both designed to reduce internal loss through trend and predictive analysis. She also liked helping to create the original operations and management manuals for White Castle. Although the process was a major undertaking, it was also the best learning experience of her career, not to mention a terrific opportunity to bond with her colleagues.
Susan is active with the National Restaurant Association (NRA), serving as chairman of both its Cybersecurity Committee and its Information Technology Executive Study Group, which keeps NRA members current with developments in the restaurant industry and IT field. She is also a member of Women in Technology, a tech organization that offers programs and resources to advance women in technology.
A resident of Galena, Susan lives with her husband, Ken, in a multi-generational household. In her free time, she enjoys writing, traveling and volunteering. She serves on the board of the Community Shelter Board and as an 11th hour volunteer with Hospice. She also supports the American Heart Association and various autism charities.
Susan earned a bachelor’s degree from Bowling Green State University and an MBA in information systems development from the Keller Graduate School of Management at DeVry University.