With two decades of experience at Starbucks – leading operations, running the Lean Innovation Lab, building Ops Excellence programs, and leading Workforce Management for North America – Steve co-founded Service Physics with a mission to transform the hospitality industry. All-too-often a losing proposition for owners (low margins), employees (low wages), and guest (mediocre quality and experience), Steve and his team apply Lean manufacturing techniques and a digital-forward strategy to help organizations flip a tired script.
Sessions for Steve Crowley
Technology and the Workforce
Labor has been one of restaurants’ biggest challenges coming out of the pandemic. Tech suppliers have stepped in with a variety of solutions, from AI-driven hiring to apps that enable on-demand pay—but does any of it actually work? Here’s how a few restaurants are using tech to help hire.