Option 3: Convergence of Your Ordering Channels Which Can Dramatically Reduce Total Cost of Ownership and Deliver Much Better Customer Service
Location: Salon 4
You have so many ordering channels to support now – POS, online, mobile, drive thru, voice, chat – list goes on. And then you again need to figure out how to consolidate customer data from all these channels and deliver unified customer experience for your brand. How all your channels should converge to one single ordering engine and deliver unique, personalized experience to your customers irrespective of whatever physical or digital way he/she reaches out to your brand.