Amit Das is a Global Account Executive at Capgemini in the Consumer Products, Retail & Services Business Unit with over 18 years of industry experience. He is a CXO-focused thought leader who specializes in delivering business outcomes for his clients. For his client Subway, he has delivered some of the largest and complex Digital Transformation initiatives. Currently, Amit lives in Milford, CT with his wife and one lovely son.
Sessions for Amit Das
Building a Better Digital Guest ExperienceLocation: Ft. Worth 3-4
Today’s rapidly changing guest expectations for convenience, service, and experience have fundamentally changed how restaurants operate. Subway wanted to reimagine its traditional approach to guest services, grow its digital presence, and examine what it takes to consistently deliver amazing, end-to-end guest experiences.
Join this session to learn how Subway successfully leveraged the latest digital technology to create simpler and more intuitive digital ordering experience with the same made-to-order experience as in-restaurant, and provide convenient delivery, curbside, and catering options. As one of the world’s largest restaurant brands, Subway® is on a continuous journey to improve all aspects of the brand, evolving from a development-focused to an experience-focused organization.