Headquartered in San Mateo, CA, Punchh, Inc. is the world leader in innovative digital marketing products for brick and mortar retailers. The Punchh Marketing Cloud features a combination of A.I. and machine learning technologies, mobile-first expertise and omni-channel communications that are designed to dramatically increase lifetime customer value. Over 100 leading global restaurant and convenience store chains, representing more than $12 billion in annual spend, utilize the Punchh platform to boost revenue by building customer relationships at every stage of the lifecycle journey: from anonymous shoppers to known customers to brand loyalists. Punchh has raised $31MM in funding by leading investors, including Sapphire Ventures and Cervin Ventures.
Sessions for Punchh, Inc.
Option 5: Beating the Retail Apocalypse through Passionate Customer LoyaltyLocation: Coronado D
What does it take for customers to really love your restaurant brand? This panel delivers unique perspectives in building passionate customers through food and service, personalized loyalty, and shareable memorable marketing experiences. James Smith, CMO of Punchh and his expert panel will offer candid insights based on their business and clients. What is a modern loyalty program? Why do some brands succeed where most fail? How do you create a bigger universe of known customers? How do you best leverage customer data? Why is AI and Machine Learning so critical for your loyalty program? You will leave this session with a great understanding of how to deliver best in class customer loyalty for your restaurant brand that will lead to increased sales.
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