Ovation

Ovation is an actionable guest feedback loop. Not only can you collect feedback from customers in-store, delivery, or pickup, but Ovation gives you tools to resolve concerns in real-time and uncover the insights to improve brand-wide.

Consumers are only asked 2 questions using our tools and integrations: how was your experience and tell us more. Positive feedback goes online as public reviews, and all other feedback goes directly to Ovation’s award-winning app where managers can respond in 3 clicks with a personalized text to the customer to win them back.

Then, content from public reviews and private feedback goes into Ovation’s algorithm to give an easy-to-see overview of how the locations are doing and uncover hidden insights to improve.