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Agenda
Three days that deliver insights you won’t get anywhere else.
6:30am – 7:00am

FSTEC Running Club

Location: Departure from Convention Center Walkway
7:00am – 6:00pm

Registration & Information Desk

Location: Ballroom Pre-Function
Presented By:
NCR Corporation
Altametrics
Qu
ParTech, Inc.
STRATACACHE
7:00am – 6:00pm

CARRE Foundation Desk

Location: Ballroom Pre-Function

Grand prize drawing tickets are available, benefiting the Share Our Strength No Kid Hungry campaign, whose goal is to end childhood hunger in America by connecting kids in need with nutritious food; teaching their families how to cook healthy, affordable meals; and engaging the public to make ending childhood hunger a national priority. Choose to CARRE and donate today!

Presented By:
Olo
ParTech, Inc
7:00am – 8:00am

Networking Breakfast

Location: Pool Deck Terrace
Presented By:
CrunchTime
8:00am – 8:45am

Innovation Forums

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Option 1: Engage Your Guests, or Someone Else Will
Location: Salon 3

With the rise in takeout and delivery, if you’re still running a brick and mortar, guest engagement is more important than ever. Why should someone come in? What creates convenience? What creates delight? Learn this and more on the latest trends and statistics around consumer and business technology.

Speakers:

CEO
Buzztime

Presented By:
Buzztime
Option 2: Make Cash an Electronic Payment: The Power of Customer Choice
Location: Salon 11

An all-inclusive and customer consistent ordering and payment experience. Cash accepting kiosks make cash an electronic payment, providing customer choice and a positive self-ordering experience, card or cash. Redeploy staff to enhance the customer experience. Freed from the burden of touching and managing cash, your staff can be focused on the customer experience and building your brand and customer loyalty.

Speakers:

Executive Vice President, Retail Markets - Americas
Glory

Presented By:
GLORY
Option 3: Lessons from the Industry: Leveraging the Cloud
Location: Salon 12

Cloud technology is dominating the technology landscape and creating sweeping improvements. Xenial will show you how to leverage cloud benefits with real examples to make your enterprise soar!

Speakers:

National Sales Executive
Xenial

Presented By:
Xenial
Option 4: Overpromised & Underdelivered? How to Assess the True Value of Your POS Provider
Location: Salon 4

POS systems are the lifeblood of restaurant enterprises, yet many of these systems are anemic when it comes to generating sustainable profitability. All too often, POS systems either fall short of operator expectations or operators are simply unaware of the power that can be harnessed from a POS that is essentially your valued 'business partner.


Learn how to leverage your POS and POS provider to:



• Protect your brand from today’s emerging threat landscape

• Increase sales by 18-30%

• Decrease tangible expenses (e.g., labor!)

• Reduce profit-detering intangibles

Speakers:

Director of Marketing
PDQ Signature Systems

Presented By:
PDQ Signature Systems
Option 5: Modern Restaurant Marketing in the 21st Century
Location: Salon 7 & 8

Online ordering, third party delivery, home delivery and grocery are reshaping the industry. Now more than ever restaurants need marketing tools to go on the offensive and drive guest visits and revenue, not clicks and likes. Turn old data into new data by transforming email lists and text clubs into a modern engagement platform that creates an owned audience for your business. Be better prepared to separate yourself from the competition and help your guests understand what makes your restaurant experience unique. Join us to learn more about the tool set that can enable you to deliver targeted, in moment marketing to your guests.

Speakers:

CEO & Founder
Thanx Inc

Culture Director
McNellie's

Presented By:
Thanx
Option 6: How Domino's Uses Technology to Close the Gap Between Operational Procedures and Store Execution
Location: Salon 9

Delivering great customer experiences is a direct function of the operating procedures you design for your restaurants. Not surprisingly, designing procedures and initiatives is a lot easier than rolling-out and enforcing them!


Join this panel discussion to learn how Domino’s IT partners with Operations to solve some of their most pressing operational needs; and how together, they use technology to tackle that critical “last mile” challenge to achieve operational excellence across locations and create great customer experiences.

Speakers:

VP of IT
RPM Pizza

CEO
Zenput

Presented By:
Zenput
Option 7: Hospitality, Convenience & The Changing Customer Experience
Location: Salon 10

The hospitality industry is evolving at a rapid pace, and in the restaurant industry specifically - technology is a large driver of this change. With convenience being a top driver for our guests, ensuring we're still providing a memorable experience is the biggest challenge. During this panel we'll discuss...


• Effectively extending your restaurant experience past your brick & mortar
• Whether changing your model altogether is the right path forward

Speakers:

Director, Product Marketing | Moderator
Toast

VP of Technology
HoneyGrow

CTO
Reach Restaurant Group

CEO
Jeni's Splendid Ice Creams

Presented By:
Toast
9:00am – 11:15am

General Session

Location: Executive Ballroom
State of the Industry

Presented by Technomic, this in-depth look at the state of foodservice will address current headwinds facing the industry. Our discussion on industry sales and traffic data and over-arching trends will highlight technology’s growing impact on foodservice using Technomic’s Transaction Insights sales-performance tracking tool.

Speakers:

Vice President of Innovation
Technomic

Managing Principal
Technomic

Presented By:
Altametrics
Tech Accelerator Awards: Saluting the Leaders in Restaurant Technology

Restaurant Business recognizes companies that are revolutionizing their business model by using technology that results in operations improvements or an enhanced guest experience—and ultimately bottom-line growth. From among the three winners—one each from limited service, full service and emerging operations—one will rise to the top. Join us as we celebrate the innovations and accomplishments of Zume Pizza (emerging), Domino’s (limited service), and TGI Fridays (full service).  And then, of course, enjoy the excitement as we announce the Tech Accelerator of the Year

Speakers:

Editor-at-Large | Emcee
Winsight Media

Executive Editor | Emcee
Winsight, LLC

Director of Digital Marketing and Media
Domino's

VP Restaurant Solutions
TGI Fridays

Senior Product Manager
Zume Inc.

Presented By:
NCR Corporation
The Disruptive Potential of the Blockchain in the Restaurant Industry

Ron will dig into the world of the blockchain, the distributed ledger technology that is rapidly changing many industries. After taking a look at its history and how to easily understand it, Ron will explore how blockchain is already affecting other businesses such as finance and healthcare, sharing specific test cases that bear striking similarity to processes within the restaurant industry. This will lead to a discussion of how different aspects of blockchain technology will impact restaurants. For instance, how will smart contracts affect the supply chain? How can automated rules within these smart contracts reduce management workload and increase efficiency? How does blockchain shared ledger technology allow all parties in foodservice transactions to be instantaneously aware of all the processes and statuses in a transaction? How can this technology be used to solve certain restaurant specific problems such as wage inflation? How could a private blockchain interact with machine learning to help you better serve your customers? This session will illustrate the Black Swan potential that this new technology will have on different industries worldwide, but specifically the massive impact it may have on the restaurant industry.

Speakers:

Founder
818 Research LP

Presented By:
Qu
11:30am – 12:15pm

Innovation Forums

Option 1: The Tech Stack is Changing: A Restaurant Technology Template
Location: Salon 4

An overwhelming amount of technology has become the norm in the restaurant industry.  Operators are struggling with basic questions, such as:

- How much technology is necessary?

- Which solutions have been proven to enhance the customer experience?

- Where does technology investments provide the greatest competitive advantage?


This session will present a restaurant technology template based on numerous 1:1 engagements with restaurant technology executives.  A panel will share their own experience in restaurant technology.

Speakers:

Product Marketing Director
Hughes

SVP of Information Technology
Red Lobster

VP of IT
Le Duff America

Presented By:
Hughes
Option 2: Operational and Guest Experience Insights from the Industry's Biggest Brand: Yesterday, Today and Tomorrow
Location: Salon 3

During this session, industry experts will offer insights into how technology has dramatically changed the food service industry by improving the guest experience, increasing average check size, and boosting cash flow. Additionally, panelists will discuss technology trends that can put your restaurant ahead of the food service evolution by driving digital guest personalization and suggestive sell.

Speakers:

Director of Business Development
STRATACACHE

Presented By:
STRATACACHE
Option 3: Store of the Future: Beyond the Hype
Location: Salon 7 & 8

No one can predict the future with certainty, but when it comes to keeping up with digital transformation, if your organization is not ahead, you’re already behind. From the Internet of Things to Big Data, emerging tech is transforming foodservice before our eyes. How do you separate the shiny objects from legitimate problem solvers? We discuss employee-facing and customer-facing technologies that are changing the game for food retailers and restaurants.

Speakers:

Chief Executive Officer | Moderator
OpSense by Mission Data

Chief Data Scientist
CAVA

Chief Operating Officer
Gusto Farm to Street

Business & Partner Development
The Kroger Co.

Presented By:
Mission Data
Option 4: A Journey in Service: Building Solutions for Success
Location: Salon 11

With 40 years of restaurant technology expertise, PAR has transformed from a hardware focused organization to a software led solutions company; now providing customers with a cloud-based approach to processes and management, including Big Data, a myriad of third party integrations via our open API, and in- store/above store operations.


Learn how PAR Technology has “disrupted” itself during this journey, and how our unique position in the market has given us a competitive edge.

 

Speakers:

Chief Strategy Officer
ParTech, Inc.

Presented By:
ParTech, Inc
Option 5: The Five Biggest Challenges Facing Restaurant Operators
Location: Salon 9

The restaurant industry certainly isn’t for sissies; it takes brains, energy, enthusiasm, creativity and drive to succeed.  Come learn from our panel of successful restaurant operators what they see are the biggest challenges restaurant operators face today and hear their suggestions for how to overcome them.

Speakers:

Director of Operations | Moderator
Altametrics

Director, Information Technology
Chuy's

Director, Information Technology
Pizza Hut, Inc.

Presented By:
Altametrics
Option 6: How Prepared are you for the Intelligent Supply Chain of the Future?
Location: Salon 12

From back-of-the-house to customer facing initiatives, the demands of the hyperconnected consumer, along with emerging technologies, are putting pressures on supply chains like never before. Peer into the Intelligent Supply Chain of the Future to explore how you can begin to answer key questions such as… How can your technology infrastructure enable future connected devices to create seamless, efficient and secure interactions? What can you do to transform and strengthen brand experiences? Are you setting up the framework to support cost efficiencies and increased accuracy in demand and supply planning?  And, what about IoT, Block Chain, Digitization, and AI?

Speakers:

Vice President - Advanced Analytics & Consulting
HAVI

Presented By:
HAVI
Option 7: Using Technology to Deliver an Emotionally-Connected Guest Experience
Location: Salon 10

Join Vince Crimaldi, Capgemini Restaurants Leader, and John Meister, Panera CIO, in an interactive discussion on the technology forces changing the guest experience, and approaches to building the emotional-connect with your guests in this context.


Topics will include:

  • The impact to the experience of implementing technology the "wrong way" 
  • Surprise and delight. It’s not always about value - customer service, convenience
  • Experience done right, with technology and the value of an integrated capability approach
  • "Happy" and "unhappy" path
Speakers:

Vice President, Retail and Restaurants
Capgemini

Senior Vice President & Chief Information Officer
Panera Bread

Presented By:
Capgemini
12:15pm – 2:30pm

Technology Showcase

Location: Grand Ballroom

The Technology Showcase opens for another day of tech sampling and networking. FSTEC's Technology Showcase is the only place you're sure to stumble upon "the next big thing." Be sure to see what each unique supplier has to offer while enjoying a delicious lunch!

Networking Lunch
Presented By:
Panasonic
2:30pm – 3:15pm

Innovation Forums

Option 1: A How-To Guide for Third-party Delivery
Location: Salon 4

Third-party delivery companies like Uber Eats and DoorDash have been growing insanely fast with the market 4 times the size it was just 2 years ago. Driven by consumers, this change has been thrust upon restaurants with a lot of unknowns. In this forum, we’ll go over everything from negotiation tricks to secrets being employed at top 20 restaurant brands so your restaurant can take advantage of Third-party delivery.

Speakers:

Co-Founder & CEO
Chowly

COO
Chowly

Presented By:
Chowly
Option 2: Kiosk, Mobile Ordering, Loyalty, On/Off Premise…How to be Successful in the Age of Disruptive Technology
Location: Salon 7 & 8

From in-store to digital, new customer acquisition to rewards, and dine-in to delivery, technology is changing faster than ever. Staying on top of trends, assessing emerging technologies, and implementing new technologies with confidence can be challenging. Successfully leveraging new technologies can lead to improved guest experiences, optimized operations, and increased revenue. But, failing to adopt the right technology, suffering a poor rollout, or being held back by a lack of purposeful integrations can limit ROI and have catastrophic consequences. Our expert panel will share their insights, tips, and recommendations for choosing the right technology, implementing new technology, and building a technology ecosystem that can carry you into the future.

Speakers:

Vice President, Marketing
Qu

Vice President, Growth
Saladworks

Manager of Operations & Franchise Services
The Simple Greek

Vice President of Major Accounts and Business Development
Qu

CIO
Datum Technologies

Presented By:
Qu
Option 3: Using AI to Drive Better Consumer Engagement
Location: Salon 9

 Every industry vertical serving the consumer has been impacted by digital disruption. Businesses have rushed to deliver services online and in the brick and mortar world to keep up with this disruption, meet customer expectations around engagement and experience, and maintain relevancy with the consumer. While the investments in digitization have been significant, the resulting increase in available consumer data has opened up opportunities to automate business processes drive them to optimality through the application of AI.

Speakers:

General Manager, Consumer Engagement, Industry Solutions Group
NCR Corporation

Presented By:
NCR Corporation
Option 4: Set the Table for Success
Location: Salon 3

In today’s culture, social media takes precedence in defining a restaurant’s image and identity. Restaurant owners no longer have control over which content is public facing knowledge due to social apps and crowd sharing, and the consumer dining experience has a significant impact on the way a brand is perceived.
 
Cloud based solutions, remote sensor technologies, and task management methods can protect your customers and your brand, to ensure food safety standards are being met.

Speakers:

Chief Technology Officer
ParTech,Inc.

Presented By:
ParTech, Inc.
Option 5: Restaurant Accounting & Operations: Technology Approaches and Options
Location: Salon 11

John Moody is a Co-Founder of Restaurant365, an enterprise accounting, back-office, and reporting solution specific to the restaurant industry. He has more the 20 years’ experience in helping companies leverage technology to streamline operations, improve financial management, and use actionable reporting. In 2002, John’s company won the prestigious Best Mobile Enterprise Solution at the Microsoft Developer’s Conference. Since then, he continues to help companies by combining the latest technologies in mobile, business systems, and reporting.

Speakers:

Cofounder
Restaurant365

Presented By:
Restaurant365
Option 6: The Next Generation Digital Restaurant
Location: Salon 10

The restaurant of the future scraps antiquated service models to give customers the best possible service while cutting costs and boosting profits at the same time. Next generation digital restaurants leverage new tech like digital buildings, self-healing technology, and Internet Protocol (IP)-based systems to create a seamless dining experience for guests and staff. Lower construction costs, improve scheduling, and automate back-of-house and front-of-house systems to take your business to the next level.

Speakers:

SVP, Information Technology
Flynn Restaurant Group

Senior Manager, Property Technology
Sage Restaurant Group

Director, Digital Transformation
CompuCom

Executive Vice President & CIO
Focus Brands

Presented By:
CompuCom
Option 7: Securing the Expanding Technology Footprint
Location: Salon 12

In this session, learn from experts on how to implement a network security strategy that achieves compliance and secures the numerous internet connected systems in your store(s). You’ll hear from members of the U.S. Secret Service’s Electronic Crimes Task Force, and work with your peers to understand best practices, develop a better understanding of how to simplify processes and develop a checklist for compliance.


With the expanding digital footprint within restaurants comes more internet dependent business operations. Cloud-based POS systems, digital menu boards, customer kiosks and other guest experience technologies are fueled by secure and reliable internet availability. At the same time merchants continue to be attractive targets for cyber criminals. It is important to understand the risks in today’s cyber-security environment, so you can implement secure operations while at the same time enabling a customer-friendly experience.

Speakers:

Vice President, Retail Compliance
NuArx

Electronic Crimes Task Force Special Agent
United States Secret Service

Executive Vice President, Marketing
NuArx

Presented By:
NuArx Inc
3:30pm – 5:30pm

General Session

Location: Executive Ballroom
Managing Delivery's Logistical Landmines

This overview of the technology needed to execute off-premise will dig into some of the current, ongoing logistical and integration issues for operators, as well as provide insights into the solutions and how the market will continue to adapt and evolve.

Speakers:

Former EVP and COO | Moderator
Red Robin Gourmet Burgers

Co-Founder & CEO
Chowly

Founder & CEO
Olo

General Manager, Global Hospitality Group
NCR Corporation

Presented By:
Chowly
Acting on the Need for Innovation

An entrepreneur, author and most notably the co-founder of Square, Jim McKelvey talks about how market demand is the driving force behind innovation, with those leading the charge able to identify and recognize a need to act, react and create change.

Speakers:

Co-Founder | Founder
Square | LaunchCode

Presented By:
STRATACACHE
5:30pm – 7:00pm

Technology Showcase

Location: Grand Ballroom
Networking Reception
5:45pm – 6:45pm

Jim McKelvey Meet & Greet

Location: Technology Showcase
Presented By:
STRATACACHE
7:00pm – 9:00pm

Dinner on Your Own

Be sure to check the FSTEC Event App for restaurant suggestions!

7:00pm – 10:00pm

Technology Showcase Sponsor Tear Down

Location: Grand Ballroom
7:30pm – 10:30pm

Celebration of Technology

Location: The Hard Rock Café’s CBGB Suite

Join the International Food and Beverage Technology Association (IFBTA) and your professional peers for a Celebration of Technology. Hosted at the Hard Rock Café’s CBGB Suite, this celebration will feature flavorful food and drinks and great music where you can network and relax with other attendees in the industry. Shuttle service will be provided starting at 7:00pm from the Rosen Centre Hotel to and from the Hard Rock Café until 10:30pm.

Presented By:
International Food and Beverage Technology Association (IFBTA)
70+Speakers
1kAttendees