Wednesday, September 13 8:00am – 2:30pm

Marketplace Sponsor Setup

Location: Trinity Exhibit Hall

Make sure to stop by the Registration Desk to pick up your set up credentials -only individuals that have credentials will be able to access this space during set up times.

Wednesday, September 13 11:00am – 7:00pm

Registration & Information Desk

Location: Trinity Ballroom Pre-Function
Presented By:
NCR Voyix
PAR
Wednesday, September 13 1:00pm – 1:45pm

Innovation Forums (choose 1 of 5)

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Beyond Loyalty: How Data & AI Drive Relevance for Customers
Location: Coronado B

Join NCR & Clients as we explore how to go beyond loyalty programs and harness the power of data and AI to create relevant experiences for all customers. Discover strategies to leverage customer data effectively, enabling you to deliver personalized messaging, offers, and experiences that resonate with each individual. Don't miss this opportunity to learn how to enhance customer engagement and drive meaningful connections that lead to brand relevance beyond your current loyalty sphere. 

Speakers:

Co-Founder and Chief Strategy Officer
Clutch

Vice President, Global Experience & Loyalty Practice Leader
NCR Corporation

Presented By:
NCR Voyix
Data-Driven Success: Fueling Growth, Efficiency, and the Customer Experience
Location: Cortez A

In the fast-paced world of restaurants, success hinges on more than just culinary delights and impeccable service. It’s about making informed decisions that drive growth, ensure operational efficiency, and create unforgettable experiences for customers. The secret ingredient? Data. Dive deep into why restaurant data is indispensable to your restaurant business. Learn the power of data-driven insights and how they directly impact your restaurant’s bottom line through hidden opportunities, identifying emerging trends, and accurately anticipating customer needs. From providing a personalized digital ordering experience to driving customer loyalty with automated marketing campaigns and leveraging customer analytics, data holds the key to turning your restaurant into a revenue-generating and guest-retaining business.

Speakers:

Vice President of Brand Development & Strategy
Savory Fund

Chief Operating Officer
Incentivio

Vice President of Business Intelligence
St. Louis Franchise Limited

Presented By:
Incentivio
Implementation vs. Reward of Tech Investment
Location: Cortez C

Please join us as we discuss innovation, investment, long and short-term value, and the factors making merchants hesitant to upgrade their legacy POS and PMS systems in 2023.

Speakers:

Chief Information Officer
Hooter’s of America


Toast Inc.

Chief Information Officer
Shake Shack

Vice President, Solution Sales
FreedomPay

Presented By:
FreedomPay
Driving Customer Experience, Profitability & Growth through Technology-Led Ops Excellence
Location: Coronado A

With the speed of change in the industry, restaurants face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before. Join us to hear how top restaurant chains navigate these challenges and put themselves into a position to grow and succeed in today’s complex environment. Our prestigious panel of technology leaders will share the best practices their organizations are using right now to compete consistently and profitably, from ensuring quality team execution and training to managing the two most impactful costs to the business–food and labor–all while managing the proliferation of technology in their organizations.

Speakers:

Vice President of Sales | Moderator
Crunchtime

Vice President of Technology
Sizzling Platter

Vice President of Information Technology
Freddy’s Frozen Custard & Steakburgers

Director Restaurant Technology
Five Guys

Presented By:
Crunchtime
Tip Management Best Practices (and Landmines) Every Operator Should Know
Location: Cortez D

Your restaurant’s tip management policy has major implications — from employee satisfaction to compliance issues to your bottom line. In this session, our panelists will share best practices for developing an efficient, legal, and scalable tip distribution policy that sets you up for success in 2024 — and makes for happier employees, too. The discussion will cover:

- Common tip distribution methods 
- The benefits of tip pooling and sharing (and the risks of getting it "wrong")
- What your employees really think about your tip distribution policy
- Considerations around “going cashless" 
- Leveraging technology to optimize your processes

Speakers:

Partner
Fisher & Phillips LLP

Co-Founder and Co-CEO
Kickfin

Restaurant Coach
Restaurant Strategy

Senior Director of Store Systems, Information Technology
Dave & Buster's

Co-Founder
Korgen Hospitality

Presented By:
Kickfin
Wednesday, September 13 1:45pm – 2:15pm

Networking Break

Location: Trinity Ballroom Pre-Function
Presented By:
Marigold
Wednesday, September 13 2:15pm – 3:30pm

General Session

Location: Trinity Ballroom
CEO v. CIO/CTO

Why is it essential and crucial for these two leaders to have a symbiotic relationship in today’s market? With technology innovation leading the charge in the front and back of the house, the CIO/CTO has come a long way from behind the scenes to a permeant seat at the table. Hear from different operators and their leadership team on how they fluidly work together toward the success of their business and navigate new advances that are captivating the industry's attention! 

Speakers:

Chief Technology Officer
BRIX Holdings

Chief Executive Officer
BRIX Holdings

Chief Executive Officer
Dine Brands Global, Inc.

SVP, Chief Information Officer
Dine Brands Global

Editor-in-Chief | Moderator
Restaurant Business

Presented By:
NCR Voyix
Generation Gap-What Customers Really Think

In this focus group style session, a mixed group of Generations from Gen Z, Millennials, Gen X and more share the stage and their candid thoughts on new menu items, LTOs, Drive-Thru automation, and everything in between! Don't miss the opportunity to get inside the minds of these customers! 

Speakers:

Vice President of Content Strategy | Moderator
Informa Connect

Presented By:
Altametrics
Wednesday, September 13 3:30pm – 6:30pm

FSTEC Marketplace

Location: Trinity Exhibit Hall
Presented By:
Olo
Welcome Reception
Presented By:
PAR Technology
Wednesday, September 13 6:30pm – 9:00pm

Dinner On Your Own