Tuesday, September 10 7:15am – 11:30am

Registration and Information Desk

Location: Trinity Pre-Function
Tuesday, September 10 7:30am – 8:45am

Networking Breakfast

Tuesday, September 10 8:45am – 9:30am

Innovation Forums (choose 1 of 3):

Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.

Option 1: Serving Up a Best-in-Class Guest Experience at Focus Brands
Location: Desoto B

"Owner of well-known and highly loved “fan favorite” brands like Carvel®, Cinnabon®, Schlotzsky’s®, Jamba Juice®, Moe’s Southwest Grill®, Auntie Anne’s®, McAlister’s Deli®, and Seattle’s Best Coffee®, Focus Brands manages more than 6,000 restaurants, cafes, ice cream shops and bakeries in over 50 countries around the world.

Join this session with Focus Brands’ CIO, Michael Verdesca, to learn how Focus Brands is putting the power of data to work in its restaurants by capturing, structuring, interpreting and applying insights to delight guests, drive satisfaction and loyalty, and optimize restaurant operations. "

Speakers:

Vice President, Restaurants
Capgemini

Chief Information Officer
FOCUS Brands Inc.

Presented By:
Capgemini
Option 2: Driving Customer Experience Through Technology
Location: De La Salle

How do you create a better customer experience using technology? Where are you going to get the most bang for your buck? Listen to a panel of expert restaurant operators share real insights on how they effectively engage customers and make their technology decisions. Hosted by Ivan Matkovic, CEO of Spendgo, this session will give you knowledge and best practices to radically increase customer acquisition, avoid costly technology mistakes, boost sales, and create more repeat visits.

Speakers:

CEO & Founder
Spendgo
415.906.5250 ext. 101

Loyalty Marketing
Blimpie, Built, Pinkberry, SweetFrog, The Counter

Social & Digital Marketing
Baja Fresh, Cold Stone Creamery, & TacoTime

COO
Zoup!

Presented By:
Spendgo
Option 3: Network Security Essentials for Restaurant Business Executives
Location: Desoto A

Hughes Interview with Courtney Radke, SONIC Drive-In Manager of Retail Network & Infrastructure

Network security plays a critical role in profitable restaurant operations.  When done well, it builds trust, encourages customers to engage, and provides a safe environment for employees to serve.  When done poorly, it can ruin the brand experience, threaten customers, and drive away business. This session will provide restaurant executives with a functional understanding of network security.

Speakers:

Director of Enterprise Solutions
Hughes

Presented By:
Hughes
Tuesday, September 10 9:45am – 11:30am

General Session

Location: Trinity Ballroom
Restaurant of the Future

Restaurants already look and function much different than they did 20 years ago. And as innovation continues to rip through the industry at warp speed, we can expect even more changes in the future. So what does the restaurant of tomorrow look like? This session provides a peek into the technologies and ideas that are poised to change the game. 

Speakers:

Content Director, Foodservice
Winsight Media

Chief Executive Officer
OpenCity

Chief Strategy and Marketing Officer
Revel Systems

Chief Information Officer
FOCUS Brands Inc.

CEO
Chowly

Our Automated Future

“Humans make noisy predictions” says world-leading Artificial Intelligence researcher and economist Ajay Agrawal. Author of the game-changing book Prediction Machines and founder of U of T’s Creative Destruction Lab—which boasts the greatest concentration of AI start-ups of any program on the planet—Agrawal’s talks illuminate the incoming realities of AI: how machine prediction, stripped of all that noisy (and expensive) human thought, is on the verge of presenting us with a once-in-a-lifetime opportunity to change the way we do business, “drive” cars, run governments, and provide healthcare.

Speakers:

Creative Destruction Lab and Author, Predictive Machines

Presented By:
Altametrics
Tuesday, September 10 9:45am – 11:30am

Our Automated Future

“Humans make noisy predictions” says world-leading Artificial Intelligence researcher and economist Ajay Agrawal. Author of the game-changing book Prediction Machines and founder of U of T’s Creative Destruction Lab—which boasts the greatest concentration of AI start-ups of any program on the planet—Agrawal’s talks illuminate the incoming realities of AI: how machine prediction, stripped of all that noisy (and expensive) human thought, is on the verge of presenting us with a once-in-a-lifetime opportunity to change the way we do business, “drive” cars, run governments, and provide healthcare.

Speakers:

Creative Destruction Lab and Author, Predictive Machines

Presented By:
Altametrics
Tuesday, September 10 12:00pm – 1:30pm

IFBTA Meeting

Location: Desoto A/B

Join the IFBTA and the NRA IT Study Group to talk technology following FSTEC. On Tuesday, September 10th following FSTEC, join your industry peers and hear from speakers from TGI Fridays, Brinker International, Five Guys, and more on ‘How AI Enhances the Customer Experience,’ and ‘From the Tech Stack & Beyond: Where You’re Impacted Most.’ Lunch will be served on site.