Innovation Forums (choose 1 of 4):
Keep your finger on the pulse of the latest developments in foodservice technology. Learn from industry experts and visionaries who are leading the way in implementing unique solutions and offering high-level insights to your operation's biggest challenges.
"Owner of well-known and highly loved “fan favorite” brands like Carvel®, Cinnabon®, Schlotzsky’s®, Jamba Juice®, Moe’s Southwest Grill®, Auntie Anne’s®, McAlister’s Deli®, and Seattle’s Best Coffee®, Focus Brands manages more than 6,000 restaurants, cafes, ice cream shops and bakeries in over 50 countries around the world.
Join this session with Focus Brands’ CIO, Michael Verdesca, to learn how Focus Brands is putting the power of data to work in its restaurants by capturing, structuring, interpreting and applying insights to delight guests, drive satisfaction and loyalty, and optimize restaurant operations. "
How do you create a better customer experience using technology? Where are you going to get the most bang for your buck? Listen to a panel of expert restaurant operators share real insights on how they effectively engage customers and make their technology decisions. Hosted by Ivan Matkovic, CEO of Spendgo, this session will give you knowledge and best practices to radically increase customer acquisition, avoid costly technology mistakes, boost sales, and create more repeat visits.
General SessionLocation: Trinity Ballroom
Restaurants already look and function much different than they did 20 years ago. And as innovation continues to rip through the industry at warp speed, we can expect even more changes in the future. So what does the restaurant of tomorrow look like? This session provides a peek into the technologies and ideas that are poised to change the game.
Our Automated Future
“Humans make noisy predictions” says world-leading Artificial Intelligence researcher and economist Ajay Agrawal. Author of the game-changing book Prediction Machines and founder of U of T’s Creative Destruction Lab—which boasts the greatest concentration of AI start-ups of any program on the planet—Agrawal’s talks illuminate the incoming realities of AI: how machine prediction, stripped of all that noisy (and expensive) human thought, is on the verge of presenting us with a once-in-a-lifetime opportunity to change the way we do business, “drive” cars, run governments, and provide healthcare.